Complaints Coordinator

Eitan Medical is a fast-growing, global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home. As a Complaints Coordinator, you will play a vital role in ensuring patient safety, regulatory compliance, and continuous product improvement—directly contributing to better healthcare worldwide. If you're detail-oriented, have strong technical writing abilities in English, and want to make a difference in global healthcare, you belong with us

Job Description

·      Register, investigate, and document customer complaints in line with regulatory standards and company procedures.

·      Identify and escalate adverse events, potential risks, or recurring product issues.

·      Draft clear and professional complaint closure reports and customer correspondence.

·      Collaborate with Regulatory, Product, R&D, QA, and Operations teams to resolve issues.

·      Analyze complaint trends and provide data-driven insights for product improvement.

Direct Manager: Complaints Team Leader 

·      Job skills:

o  Strong written communication: Experience preparing technical or regulatory documentation is an advantage.

o  Attention to detail: Ability to spot discrepancies in technical data or reports.

o  Organizational skills: Capable of managing multiple cases under tight deadlines.

o  Collaboration: Ability to work with cross-functional teams and to interact effectively with peers, management members, and customers.

o  Excellent verbal communication and interpersonal skills.

o  Self-learning ability, highly motivated, and responsible.

o  Fluent in Hebrew and English, both verbal and written.

·      Computer skills: Proficient in Microsoft Office.

·      Language skills: Fluent in Hebrew and English, both verbal and written.