Core Network Support Engineer

11 hours ago

Kfar Saba Israel ISR Connectivity Telit Iot Solutions Full time ₪40,000 - ₪80,000 per year


Full-time

Description

 The Core Network Support Engineer is responsible for daily network monitoring and providing Tier II & III support for cellular network-related issues. This role involves working with Telits' partners and customers, diagnosing problems, logging calls, maintaining records, and triaging incoming requests to ensure proper resolution. 


Requirements

 Objectives & Responsibilities 

· Perform cellular network checks.

· Proactively act on events reported by various monitoring tools.

· Perform   troubleshooting and escalate internally and externally as required.

· Work with the   Core Network engineering team

· Investigate   Technical Support issues and track trouble tickets.

· Communicate   directly with customers by email and phone.

· Take   ownership and resolve customer incidents per set guidelines

· Work   continuously to increase core network Support knowledge.

· Work with   vendors, contractors, service providers, integrators

· Provide   ongoing communication to both customer support teams and engineering staff   during times of outage or service impact.

· Project management in a cellular network

Requirements & Qualifications

o bachelor's degree in information technology/computer science.

o Excellent   written and verbal English skills.

o Willingness   to be on-call from time to time.

o Willingness   to provide overseas support.

o Knowledge/experience   with telecom of IP networks

Preferred Qualifications 

o Knowledgeable   in GSM/UMTS, LTE, VoLTE, 5G

o Experience   with networking troubleshooting.

o Experience   using Sales Force or anther ticket system

o Possess a   positive attitude, strong work ethic, and a desire for a variety of   challenges.

o Exceptional   interpersonal and customer service skills.

o Well   organized with the ability to properly manage individual workload.

o Solid   problem-solving abilities.

o Self-starter   capable of working independently or in groups.

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