Core Network Support Engineer

1 day ago

Kfar Saba, Central District, Israel Telit Wireless Solutions Full time $60,000 - $100,000 per year

Job Summary

The Core Network Support Engineer is responsible for daily network monitoring and providing Tier II & III support for cellular network-related issues. This role involves working with Telits' partners and customers, diagnosing problems, logging calls, maintaining records, and triaging incoming requests to ensure proper resolution.

Objectives & Responsibilities

  • Perform cellular network checks.
  • Proactively act on events reported by various monitoring tools.
  • Perform troubleshooting and escalate internally and externally as required.
  • Work with the Core Network engineering team
  • Investigate Technical Support issues and track trouble tickets.
  • Communicate directly with customers by email and phone.
  • Take ownership and resolve customer incidents per set guidelines
  • Work continuously to increase core network Support knowledge.
  • Work with vendors, contractors, service providers, integrators
  • Provide ongoing communication to both customer support teams and engineering staff during times of outage or service impact.
  • Project management in a cellular network

Requirements & Qualifications

  • Bachelor's degree in Information Technology/Computer Science.
  • Excellent written and verbal English skills.
  • Willingness to be on-call from time to time.
  • Willingness to provide overseas support.
  • Knowledge/experience with telecom of IP networks

Preferred Qualifications

  • Knowledgeable in GSM/UMTS, LTE, VoLTE, 5G
  • Experience with networking troubleshooting.
  • Experience using Sales Force or anther ticket system
  • Possess a positive attitude, strong work ethic, and a desire for a variety of challenges.
  • Exceptional interpersonal and customer service skills.
  • Well organized with the ability to properly manage individual workload.
  • Solid problem-solving abilities.
  • Self-starter capable of working independently or in groups.

Location

Hybrid in Kfar Saba, Israel

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