Jr. Solution Engineer Analyst

4 days ago

Rehovot Center District, Israel Dot Compliance Full time ₪40,000 - ₪80,000 per year

Dot Compliance is a cloud based, innovative software company, and our product, built on Salesforce platform, allows life science customers to manage their quality and compliance.

We are looking for Junior Solution Engineer to become an integral part of our Professional Services team at Dot Compliance.

At Dot Compliance, we strive to ensure customers' satisfaction and an effective onboarding process.

As a Junior Solution Engineer, you will work closely with professional services global team to support technical activities during customer onboarding stage, develop tools and scripts to improve the process and work closely with the product team to design and develop the tools required to support new products and features.

You will be working in collaboration with the customers and closely with our, support, product, and customer success teams.

Our ideal candidate should be passionate about learning new technologies, organizing information \ data, and keen on becoming a part of a growing and dynamic team.

You will succeed in this role if you are a problem solver that likes to work with data and people to drive the best solution for both the customer and Dot.

Responsibilities:

  • Providing technical support and assisting the Professional Services team's ongoing tasks
  • Using Salesforce configuration tools, Implementing customer requirements in DOT Compliance system
  • System performance testing, validation, and configuration
  • Customer Training (preparation of training materials and delivering on-site or online training sessions)

Requirements:

  • 3rd year student of Industrial Engineering from a recognized University/College
  • Available to work 3- days a week (Full-time job is optional after graduation)
  • Self-learning skills
  • Technical orientation
  • Good knowledge of Excel
  • Excellent written and oral communication skills - Hebrew and English
  • Team Player
  • People Oriented
  • Background knowledge of the life science industry – Advantage
  • Experience of working as a service provider to customers – Advantage

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