Senior Customer Success Manager

1 week ago

Petah Tikva Center District, Israel Quicklizard Full time $90,000 - $120,000 per year

About Us:

At Quicklizard, our mission is to enable retailers to achieve pricing excellence on a global scale. We are redefining the landscape of retail pricing with an innovative end-to-end solution that encompasses the entire product lifecycle, catering to the full product catalog across all channels worldwide. Our platform is a game-changer, designed to adapt fluidly as the needs of our customers evolve. With Quicklizard, retailers are not just adjusting prices but are crafting dynamic pricing strategies unique to their business. We are the catalyst for a pricing revolution, empowering retailers to capture new business opportunities and maximize profits with unparalleled precision and insight. Join us and be a part of this exciting journey towards pricing perfection.

About the Role:

As a Senior Customer Success Manager at Quicklizard, you will be a critical driver of our customers' success, ensuring they achieve maximum value from our platform. You will engage proactively with global B2B clients, deliver impactful business reviews, and be prepared to support urgent needs as they arise. This role demands strategic thinking, exceptional relationship management, and a deep understanding of SaaS environments.

Key Responsibilities:

  • Develop and maintain strong, long-lasting relationships with global B2B clients, serving as their trusted advisor and primary point of contact for all post-sales activities.
  • Understand and align with client goals and objectives, advising on the optimal use of Quicklizard's platform to achieve pricing excellence.
  • Deliver high-quality Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and Steering Committee presentations that provide value and strategic insights.
  • Proactively monitor and analyze customer usage and performance data to identify and act on opportunities for optimization and growth.
  • Collaborate cross-functionally with sales, product management, and technical teams to address customer needs and drive seamless customer experiences.
  • Advocate for the customer internally, using feedback to influence product development and continuous improvement.
  • Promote and drive adoption of Quicklizard's platform, ensuring customers realize its full potential.
  • Be available to work overtime and handle urgent requests on weekends, ensuring responsiveness to critical customer needs.
  • Identify and develop opportunities for upselling and expansion within existing accounts.

Requirements:

  • 4+ years of experience in a customer success or account management role, with a strong focus on SaaS solutions.
  • Proven experience working with global B2B clients, understanding their complexities and expectations.
  • Strong communication and presentation skills, with the ability to deliver QBRs, EBRs, and Steering Committee meetings effectively.
  • Willingness to work flexible hours, including occasional weekends, to handle urgent customer matters.
  • Fluent in English, with excellent interpersonal and relationship management skills.
  • Analytical mindset with the ability to interpret data and drive insights that lead to actionable outcomes.
  • Bachelor's degree in business administration, industrial engineering, economics, or a related field.
  • Proactive, organized, and detail-oriented, capable of managing multiple priorities in a fast-paced environment.
  • A passion for customer success and a commitment to delivering exceptional service.

  • Senior Customer Success Manager

    10 hours ago

    Petah Tikva, Center District, Israel ServiceNow Full time ₪70,000 - ₪120,000 per year

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Manager

    1 week ago

    Petah Tikva, Center District, Israel Webbing Full time $90,000 - $120,000 per year

    The Webbing Customer Success Manager is responsible for managing the post-sales customer relationship with Webbing's top accounts. This role focuses on IoT and enterprise mobility customers, where value realization and long-term partnership are critical.The CSM acts as the primary point of contact and advisor, ensuring customers adopt and expand Webbing's...

  • Senior Customer Success Manager

    10 hours ago

    Petah Tikva, Central District, Israel ServiceNow Full time ₪104,000 - ₪130,878 per year

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Manager

    1 week ago

    Petah Tikva, Central District, Israel Webbing Full time $90,000 - $120,000 per year

    The Webbing Customer Success Manager is responsible for managing the post-sales customer relationship with Webbing's top accounts. This role focuses on IoT and enterprise mobility customers, where value realization and long-term partnership are critical. The CSM acts as the primary point of contact and advisor, ensuring customers adopt and expand Webbing's...

  • Senior Customer Success Manager

    1 week ago

    Rehovot, Center District, Israel Thales Full time $100,000 - $150,000 per year

    At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it's all driven by human intelligence.Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we...

  • FinOps & Customer Success Manager

    1 week ago

    Petah Tikva, Center District, Israel TeraSky Full time $104,000 - $130,878 per year

    TeraSkycreates masterful solutions for customers during their digital transformation journey. We assist our customers to migrate to the cloud, manage to scale data center infrastructure, build software creation platforms, properly protect customers' valuable data, and secure large-scale operations.TeraSky is looking for highly skilled and experiencedFinOps &...

  • FinOps & Customer-Success Manager

    1 week ago

    Petah Tikva, Central District, Israel TeraSky Full time $90,000 - $120,000 per year

    TeraSky creates masterful solutions for customers during their digital transformation journey. We assist our customers to migrate to the cloud, manage to scale data center infrastructure, build software creation platforms, properly protect customers' valuable data, and secure large-scale operations.TeraSky is looking for highly skilled and experienced...

  • Customer success manager

    1 week ago

    Center District, Israel Comeet App Middleware Test Company Full time $80,000 - $120,000 per year

    Demo Company is seeking a dedicated Customer Success Manager to build and maintain strong relationships with our valued customers, ensuring their success with our products and services.Requirements:3+ years of experience in customer success or account management roleExcellent communication and interpersonal skillsStrong problem-solving abilities and a...

  • Customer Success Manager

    7 days ago

    Center District, Israel Horizon Technologies LTD. Full time ₪90,000 - ₪120,000 per year

    We're growing fast and looking for a proactive Customer Success Manager to join our team at Unitask.As part of our CSM team, you'll be a trusted advisor to clients – driving adoption, delivering business value, and ensuring customer success throughout their journey.What you'll do:• Own relationships with key clients and serve as their primary point of...

  • Customer Success Manager

    1 week ago

    Raanana, Center District, Israel Opmed Full time $90,000 - $120,000 per year

    Company Description supercharges health system schedules, resources, and staff management with the power of AI and network science. Our solutions help unlock the full potential of health systems, ensuring optimal resource utilization and resilience. We are dedicated to enhancing the efficiency and effectiveness of healthcare through innovative, data-driven...