Technical Support Engineer

1 week ago

Singapore Israel Utila Full time

We are Utila, an enterprise-grade platform that powers digital asset operations for more than 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. Backed by $50M in funding, Utila is growing fast with a rapidly expanding global customer base.

We build mission-critical infrastructure for institutions operating in the digital asset space, where security, reliability, and scale are non-negotiable. Our customers include fintechs, trading firms, payment companies, and enterprises managing large-scale digital asset operations.

We're looking for a Senior Technical Support Engineer - APAC to own and establish Utila's regional technical support experience across Singapore, Hong Kong, Australia, and broader APAC markets.

This is a foundational, high-impact role responsible for being the primary technical point of contact for our institutional customers, including exchanges, OTC desks, and fintechs. You'll work closely with Customer Success, Engineering, and Product teams to define support standards from the ground up, build internal tooling, and ensure world-class technical responsiveness during APAC business hours.

If you thrive on solving complex technical challenges, enjoy deep-diving into blockchain infrastructure, and know how to build support processes from scratch in a fast-paced environment, this role is for you.

What you'll do

  • Own Regional Technical Support: Serve as the primary contact and escalation point for APAC customers, ensuring exceptional responsiveness and technical excellence as our first regional support hire.
  • Lead Onboarding & Enablement: Provide hands-on API/SDK integration support, wallet setup, and MPC configuration, while training customer engineering teams on DeFi protocols and policy engine setup.
  • Solve Complex Troubleshooting: Diagnose intricate issues across wallet operations and API integrations using SQL, logs, blockchain explorers, and observability tools like Datadog and Grafana.
  • Build Support Standards: Contribute to internal tooling and automation, creating technical documentation and establishing regional best practices and support workflows from the ground up.
  • Collaborate Cross-Functionally: Partner with global Engineering and Product teams to share regional insights, influence the roadmap, and participate in global on-call rotations to ensure 24/7 reliability.

What you'll bring

  • Proven Technical Experience: 5+ years in technical customer-facing roles (Support Engineer, Solutions Engineer, or TAM) at B2B SaaS or fintech companies, supporting developer-level users.
  • Crypto Native Knowledge: Deep experience in blockchain/crypto infrastructure, digital assets, and institutional workflows—specifically DeFi protocols, transaction lifecycles, and custody solutions.
  • Advanced Technical Toolkit: Proficiency in SQL and API integration (REST, SDKs, webhooks), alongside experience with observability tools (Datadog/Grafana) and cloud environments (AWS/GCP).
  • Founding Team Mentality: A self-starter with high ownership and a bias for action, comfortable building processes from scratch and thriving in early-stage startup ambiguity.
  • Regional Expertise & Communication: Based in an APAC timezone (Singapore or Hong Kong) with exceptional communication skills to explain complex concepts to both technical and C-suite audiences.

Ready to lead our APAC technical support?

Apply now to own the region and drive Utila's technical excellence from the ground up

  • Technical Support Engineer

    5 days ago

    Singapore, Israel Sygnia Full time

    Sygnia is a top tier cyber technology and services company, providing high-end consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience and to respond and defeat attacks within their networks. It is the trusted advisor and cyber security service provider of IT and security...

  • Technical Support Engineer

    6 days ago

    Sydney, Israel Port Full time

    About PortAt , we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C funding round, we are in a phase of rapid hypergrowth with strong enterprise momentum.We act as the central nervous system for engineering, enabling platform teams to unify their stack and expose it as a...

  • Technical Support Engineer

    1 week ago

    Sydney, Israel Port Full time

    Why we're looking for you:At Port, we're redefining how internal developer platforms (IDPs) are built. Our product empowers organizations to centralize infrastructure operations and enable developer self-service at scale.We're looking for a highly motivated Technical Support Engineer to join our team and help us shape the future of internal developer...

  • Technical Support Engineer

    1 week ago

    Lisboa, -, Israel Shield Full time

    Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We're rapidly growing and looking for another important piece of the puzzle. Is it you? We are looking for an experienced Data Integrity Support Engineer who will act as the first point of contact for any question raised by Shield customers, as well as focus on monitoring data...

  • Technical Support Engineer Linux

    1 week ago

    Kyiv, Israel Fluent Trade Technologies Full time

    Fluent Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at Position Overview:As a Technical...

  • Technical Support Engineer

    1 week ago

    Morristown, New Jersey, , Israel Cellebrite Full time

    About Cellebrite: Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital...

  • Technical Support Engineer

    1 week ago

    Tel Aviv, , Israel Sygnia Full time

    Sygnia is a top tier cyber technology and services company, providing high-end consulting and incident response support for organizations worldwide. Sygnia works with companies to proactively build their cyber resilience and to respond and defeat attacks within their networks. It is the trusted advisor and cyber security service provider of IT and security...

  • Senior Technical Support Engineer

    1 week ago

    New York, Israel Blockaid Full time

    Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies, including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.We are backed by...

  • L2/L3 Technical Support Engineer

    5 days ago

    Israel HUB Technologies Full time

    We are seeking a highly skilled and motivated L2/L3 Technical Support Engineer with strong analytical thinking, deep technical abilities, and a passion for solving complex challenges.In this role, you'll take ownership of advanced technical incidents, perform deep-dive troubleshooting, develop automations, and work closely with cross-functional teams to...

  • Technical Support Engineer

    1 week ago

    Washington, District of Columbia, Israel DeepInstinct Full time

    You are passionate about technology and customers. You are a true problem solver; the Technical Support Engineer will take personal ownership in seeing a problem through to resolution. You will be a key resource to all teams for technical requests and questions. You will proactively help to drive service delivery and improve Enterprise IT products and...