Senior Business Operations Manager

Who We Are
Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye's whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

Life at Faye
At Faye, every day is a journey. Whether you're building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on
real
people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we've accomplished what others in the travel insurance industry only dream of–and we're just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.

What We're Looking For
We are looking for a senior, hands-on Business Operations personal to drive some of our most critical operational initiatives. This role sits at the intersection of strategy, execution, and enablement, with a strong focus on building scalable systems, leading complex cross-functional projects, and driving organization-wide adoption. This is a high-impact role for someone who has been in the trenches, knows how to lead, and can operate independently in a fast-growing environment.

Responsibilities:

People Leadership (interim during maternity leave)

• Serve as interim team lead during the Business Operations Lead's maternity leave (approximately six months).
• Manage and support two Business Operations Managers team members.
• Ensure continuity, prioritization, and delivery across the Biz Ops function during this period.

Org-wide Systems & Enablement

• Lead the company-wide adoption of a new task management system.
• Design scalable workflows, governance, and operating norms that improve execution clarity across teams.

Cross-functional Strategic Projects

• Own complex, cross-department projects from problem definition through execution and rollout.
• Act as a central orchestrator across Insurance, Product, R&D, Data Growth, Finance, Legal, CX, Claims, Comms and Biz Ops.
• Translate strategy into clear plans, timelines, owners, and measurable outcomes.

Operational Excellence & Insights

• Define success metrics, track progress, and surface insights to leadership.
• Identify operational gaps and proactively design scalable solutions.
• Raise the bar on documentation, SOPs, and execution discipline across the organization.

Requirements:

• Extremely driven and ambitious individual.
• Bachelor's degree in a relevant field from a top-tier university.
• 5+ years of experience in Business Operations or Program Management roles.
• Proven experience leading complex cross-functional initiatives in scaling organizations.
• Previous people management experience.
• Strong systems thinker with a track record of driving adoption, not just implementation.
• Proven ability to operate in ambiguity with a structured, execution-focused approach, and strong problem-solving skills to break down complex challenges into actionable steps.
• Highly organized and a fast learner, with the ability to adapt in a rapidly evolving business environment - someone who consistently strives for excellence and delivers outstanding results in everything they do.
• Strong analytical skills and fluency with data tools and metrics.
• Excellent communication skills and the ability to influence without authority.