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Application Specialist

2 weeks ago


Raanana Center District, Israel Accel Solutions Full time ₪60,000 - ₪80,000 per year

עבור חברת נדל/ן גלובלית ברעננה, דרוש/ה תומכ/ת אפליקטיבי/ת ברמת Tier2 למתן תמיכה, ליווי והדרכה למשתמשי קצה במערכות הליבה הארגוניות.

בתפקיד
:


• מתן מענה מקצועי ושירותי לפניות משתמשים במערכות מידע ובמערכות ERP


• אבחון ופתרון תקלות אפליקטיביות מורכבות ברמה יומיומית.


• ניתוח קריאות חוזרות, זיהוי כשלים מערכתיים והצפת תובנות לשיפור חווית המשתמש.


• ליווי משתמשים בתהליכי עבודה חדשים, כולל הדרכות אישיות וקבוצתיות.


• כתיבה והנגשת נהלים, מדריכים והדרכות


• עבודה מול צוותי פיתוח, תשתיות וספקים חיצוניים לצורך הסלמה ופתרון בעיות.


• השתתפות בפרויקטים ארגוניים, לרבות יישום מודולים חדשים, פיילוטים, והטמעת תהליכים עסקיים.


• תרומה ישירה לשיפור שביעות רצון המשתמשים ולמדדי SLA של מחלקת מערכות מידע.

דרישות:


• ניסיון קודם בתמיכה אפליקטיבית/מערכות מידע - חובה


• היכרות מעמיקה עם מערכת Priority – חובה.


• יכולת ניתוח קריאות והבנת תהליכים עסקיים מורכבים.


• יכולת כתיבה והצגת נהלים/מדריכים למשתמשים.


• אנגלית ברמה טובה (קריאה וכתיבה) – חובה.

* משרה מלאה - יש תקן גם ל80% משרה.