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Application Specialist
2 weeks ago
עבור חברת נדל/ן גלובלית ברעננה, דרוש/ה תומכ/ת אפליקטיבי/ת ברמת Tier2 למתן תמיכה, ליווי והדרכה למשתמשי קצה במערכות הליבה הארגוניות.
בתפקיד
:
• מתן מענה מקצועי ושירותי לפניות משתמשים במערכות מידע ובמערכות ERP
• אבחון ופתרון תקלות אפליקטיביות מורכבות ברמה יומיומית.
• ניתוח קריאות חוזרות, זיהוי כשלים מערכתיים והצפת תובנות לשיפור חווית המשתמש.
• ליווי משתמשים בתהליכי עבודה חדשים, כולל הדרכות אישיות וקבוצתיות.
• כתיבה והנגשת נהלים, מדריכים והדרכות
• עבודה מול צוותי פיתוח, תשתיות וספקים חיצוניים לצורך הסלמה ופתרון בעיות.
• השתתפות בפרויקטים ארגוניים, לרבות יישום מודולים חדשים, פיילוטים, והטמעת תהליכים עסקיים.
• תרומה ישירה לשיפור שביעות רצון המשתמשים ולמדדי SLA של מחלקת מערכות מידע.
דרישות:
• ניסיון קודם בתמיכה אפליקטיבית/מערכות מידע - חובה
• היכרות מעמיקה עם מערכת Priority – חובה.
• יכולת ניתוח קריאות והבנת תהליכים עסקיים מורכבים.
• יכולת כתיבה והצגת נהלים/מדריכים למשתמשים.
• אנגלית ברמה טובה (קריאה וכתיבה) – חובה.
* משרה מלאה - יש תקן גם ל80% משרה.