pmo

Who we are:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that makes their networks smarter and their users more secure. At Allot, you'll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to s1ucceed.

What we are looking for:
We are seeking a
Proactive, Highly Motivated
, and Analytical
PMO Specialist
to join our Customer Success Operations team. This is a critical
strategic and operational
role, focused on improving the efficiency and performance of the global CS division.

We are looking for an individual with
strong personal initiative, a "hunger" for process improvement
, and a
broad, systemic view
. The PMO Specialist will be responsible for
leading the project management domain
, defining and implementing methodologies and processes, and taking
operational ownership
of the PMO system (

) for the department, while generating data-driven insights for management and teams.

What you'll do:

• PMO System Management: Operational responsibility for the complete administration, maintenance, and implementation of as the central tool for project management within CS.
• System Development & Optimization: Define, develop, and deploy system workflows, automations, and integrations within and other interfaces, including ongoing maintenance of existing configurations.
• Cross-Functional Process Improvement: Plan, implement, and continuously improve cross-team business processes. This includes identifying bottlenecks, leading cross-departmental projects for automation, and coordinating activities with internal and external stakeholders.
• Control and Data Analysis: Collect, analyze, and present data to various stakeholders (management, team leads), and build customized reports and managerial Dashboards for operational and strategic purposes.
• Training and Methodology: Define, implement, and mentor teams on standardized project management methodologies, templates, and standards; provide ongoing support, coaching, and training (including Onboarding) for end-users.
• Knowledge Management: Build professional knowledge infrastructure (videos, portals) and take responsibility for documenting Lessons Learned and Best Practices, making them accessible across various platforms (Monday, SharePoint, KB, etc.).

Requirements:

• Bachelor's degree in industrial engineering and management, Information Systems, or a similar field – MUST.
• 1+ years of hands-on experience in a PMO, Process Analyst, System Administrator, or similar cross-functional role.
• Solid understanding of PMO tools including (strong must), Smartsheet, or equivalent solutions."
• Deep understanding of Project Management (PMO), workflows, and methodologies.
• High analytical skills and proven experience in building operational reports and dashboards.
• Ability to Drive in a Matrix Environment: Proven ability to influence peers and managers without direct authority, while creating value and buy-in.
• "Big Picture" & Initiative: Ability to work autonomously, proactively identify failures, and lead solutions (Self-Starter mindset).
• Excellent communication and interpersonal skills with a strong ability to drive initiatives and manage stakeholders across technical and functional teams.
• Fluency in English (written and spoken) is a MUST for documentation and global communication.

Nice to have:

• Experience working with CRM, Project/Task Management, or Knowledge Base platforms (such as Salesforce, JIRA, Confluence, and SharePoint).
• Experience in a global high-tech environment.