Technical Support Engineer

2 weeks ago

Holon, Tel Aviv, Israel CYBERcom Full time ₪104,000 - ₪130,878 per year

About CYBERcom

CYBERcom is a leading provider of security, networking, data center, and collaboration solutions.

We specialize in delivering top-tier cybersecurity measures, building seamless and high-performance network infrastructures, optimizing data center operations, and enhancing collaboration platforms.

We're growing – and we're looking for a
Technical Support Engineer
to join our team

What You'll Do

Provide technical support to enterprise customers in networking and cybersecurity

Troubleshoot and resolve Tier 1–2 issues across infrastructure and security solutions

Work hands-on with leading technologies from Palo Alto Networks (NGFW, Panorama, Prisma Access) and Cisco

Support day-to-day operations (FW, VPN, Endpoint, Proxy, OS)

What We're Looking For


2+ years of experience in IT Support / NOC / SOC / Helpdesk


Strong understanding of network fundamentals (Layer 2 & Layer 3 – switching, VLANs, routing protocols)


Hands-on experience with NGFW troubleshooting & configuration (
must
)


Experience with Windows and/or Linux OS


Familiarity with Palo Alto Networks products (
big plus
)

High-level English, both written and spoken

Preferred Certifications (not mandatory, but a big plus):


CCNA, PCNSA, Security+

 Why You'll Love It Here

Work with cutting-edge cybersecurity and networking technologies

Be part of a dynamic, growing company within the
EMET Group

Professional growth opportunities, certifications, and training

Collaborative and innovative team environment

If you're passionate about technology, cybersecurity, and solving complex challenges – we want to hear from you

Equal Opportunity Statement

CYBERcom is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and ensure equal opportunities for all.

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