Software Architect

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• Lead architecture design
• Design the high-level structure, or blueprint, for software systems, ensuring the overall system is scalable, maintainable, and secure. Get design approved by relevant review processes.
• Drive architectural questions and decisions to resolution
• Interact and collaborate with parallel and interfacing functions in and outside the org
• Be responsible for architectural documentation and keep it up to date
• Hands-on leading of POCs required for architectural decisions, or critical to unblock dev teams
• Architecture implementation tracking
  • Review and give feedback on detailed design
  • Be involved in architectural questions that arise during implementation
  • Act as stakeholders and give feedback in demo presentations
  • Request implementation review for chosen features
• Proactively drive innovation based on new or untapped technical capabilities
• Be the technical authority in your areas of responsibility:
  • Become the go-to person when someone needs technical consultation and advice
  • Set coding and implementation standards (publish standards, code reviews, etc)

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Highly professional and experienced in developing on the ServiceNow platform.
• Experience with system level software design. Curiosity and a drive to learn.
• Ability to drive decisions using soft authority.
• Capability to manage multiple projects with material technical risk across teams and processes; may serve as a functional lead or technical owner
• 10+ years of experience with Java or a similar OO language
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with any of the modern UI frameworks like Angular, React or Vue
• Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization.
• Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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