Adv Customer Service Support Snr Manager

12 hours ago

Israel Oracle Full time ₪120,000 - ₪180,000 per year
Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

The Senior Manager translates departmental goals into performance objectives for each team member and measures departmental and individual performance against plan while routinely coaching first line managers to maximize performance. You will be expected to carefully prepare and communicate employee performance appraisals on a regular basis, while jointly implementing and employee development plan for each team member. Of the more day-to-day activities, you will be ensuring the proper utilization for resources and providing justification for additional resource requests-- while maintaining a budget for each individual project. Most importantly, a successful Senior Manager is expected to be totally committed to the delivery of outstanding support and service to customers.

Qualifications

Career Level - M3

  • Service & Customer Administrator

    12 hours ago

    Europe, Israel Lixil Full time ₪40,000 - ₪80,000 per year

    As part of LIXIL, GROHE is a global leader in bathroom and kitchen solutions, driven by a passion for quality, design, and cutting-edge technology. To support our growth and strengthen our service operations, we are looking for a Service & Customer Administrator to join our team in Israel.LocationGrohe Israel, Yitzhak Rabin 1, Petah Tikva – Global Towers,...

  • Customer Support Enginner

    12 hours ago

    Israel Five Sigma Full time ₪60,000 - ₪120,000 per year

    Five Sigma offers an AI-native claims management platform for insurance companies. We build the most advanced, data-oriented claims platform in the industry, leveraging cutting-edge AI capabilities to help insurance companies handle claims faster and more efficiently.About the Role:We are looking for Customer Support Engineer with a passion for customer...

  • Customer Support Specialist

    12 hours ago

    Uri Ariav Rosh Ha'ayin, Israel, Israel Ceragon Full time ₪60,000 - ₪120,000 per year

    Who We Are?Ceragon is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.Our customers...

  • Customer Service

    12 hours ago

    Colón, Colón Province, Israel ZIM Full time $30,000 - $60,000 per year

    Position Summary: Under the direction of the Operations Manager, Customer Service and Operations specialist is responsible for day-to-day site Operations. Planning of inbound and outbound volume and customer communication activities. This role includes ensuring compliance with international trade and customs regulations, managing logistics processes for...

  • Technical Customer Support Engineer

    12 hours ago

    Israel Linx Security Full time ₪60,000 - ₪120,000 per year

    The Technical Support Engineer provides consistent, world-class security, network, and product support for Linx Security products.Key Responsibilities:Provide assistance and support to Enterprise customers with the Elite Support Service Offering by diagnosing issues, identifying root causes, and delivering effective solutions based on issue priorityMentor...

  • Customer Service

    12 hours ago

    Atlanta, Georgia, Israel Daisy Full time $37,152 - $37,488 per year

    Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we've grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people's lives.This...

  • Global Customer Service Representative

    12 hours ago

    Israel Netafim Full time ₪40,000 - ₪80,000 per year

    Netafim's Customer Service Department is hiring a Global Customer Service Representative.The role involves providing top customer service, managing logistical processes, handling orders from the quotation stage to actual shipment.What will your day look like at Netafim?Direct management of activities with the company's global customersAddressing all customer...

  • Customer Support Engineer

    12 hours ago

    HaMelacha Street Rosh Haayin, Center District, Israel Waterfall Security Full time ₪40,000 - ₪80,000 per year

    Customer Field/Support EngineerWe are seeking a Customer Field/Support Engineer to handle post-sale technical activities and ensure successful deployment and support of Waterfall Solutions at customer sites. This role involves close collaboration with clients, providing both technical expertise and hands-on assistance during system implementation and ongoing...

  • Customer Support Engineer

    12 hours ago

    Ramat Gan, Israel, Loox Full time ₪40,000 - ₪80,000 per year

    We're looking for a Customer Support Engineer who has a passion for helping customers to join our support team and get the most out of our product.In this role, you'll be the point of contact for our customers, responsible for solving problems and ensuring they have the best experience with our product and our team.We're looking for someone energetic,...

  • Customer Support Specialist

    12 hours ago

    Buenos Aires, Buenos Aires Province, Israel vcita Full time ₪30,000 - ₪60,000 per year

    Location: Argentina (This is a remote contractor role working with our US office)Business-Level Fluency in English is required.In a NutshellFor a global team of customer-obsessed product support professionals, we are looking for a Product Support Specialist who is an enthusiastic and tech-obsessed problem solver to join our efforts to amaze our SMB customers...