Customer Service

10 hours ago

Colón Colón Province Israel ZIM Full time $30,000 - $60,000 per year

Position Summary:

Under the direction of the Operations Manager, Customer Service and Operations specialist is responsible for day-to-day site Operations. Planning of inbound and outbound volume and customer communication activities. This role includes ensuring compliance with international trade and customs regulations, managing logistics processes for multiple modes of transport, and building client relationships. 

As part of the KLC PANAMA team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies

Duties and Responsibilities:

  • Complies with terms outlined in client instructions and agreements. Follows standard operating procedures relating to documentation controls, cargo release and invoicing. 
  • Build and maintain strong relationships with clients, freight carriers, airlines, co loaders agents and suppliers.
  • Resolve operational challenges and maintain open communication with all stakeholders.
  • Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
  • Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. 
  • Ensures MAGAYA process and system is followed 
  • Ensure all customer requests and queries are handled within 24 hours of receipt. 
  • Ensure the weekly analysis of containers / LCL and Airfreight and monthly report in absence of Operations Manager.  
  • Focus and secure operations is handles within budget and customer expectations avoiding extra costs such as demurrage , late gate etc . 
  • Continuously update digital channels, website and social networks
  • Work with both telephone and in-person care protocols
  • Measure the results and evaluate whether they have been effective
  • Customer service is a key component for the success and profitability of a logistics company.
  • Good customer service increases customer trust and loyalty
  • Pre alert on time and ensure that the documentation is as complete as possible for cargo releases.
  • Avoid delays in sending invoices to customers, as they depend on them for customs clearance.


• Bachelor's degree in Logistics, Supply Chain Management, or a related field - Preferred


• Proven experience in export, import, and airfreight operations.


• Strong knowledge of international trade laws, customs procedures, and airfreight handling.


• Exceptional organizational and analytical skills.


• Proficiency in logistics software and tools such as Magaya 


• Fluent in English and Spanish (Fluency in English is 100% mandatory)


• Proven ability to think independently and handle multiple projects through to completion


• Ability to work under pressure and multi-tasking 


• Excellent communication and relationship building skills 

  • Service & Customer Administrator

    10 hours ago

    Europe, Israel Lixil Full time ₪40,000 - ₪80,000 per year

    As part of LIXIL, GROHE is a global leader in bathroom and kitchen solutions, driven by a passion for quality, design, and cutting-edge technology. To support our growth and strengthen our service operations, we are looking for a Service & Customer Administrator to join our team in Israel.LocationGrohe Israel, Yitzhak Rabin 1, Petah Tikva – Global Towers,...

  • Customer Service

    10 hours ago

    Atlanta, Georgia, Israel Daisy Full time $37,152 - $37,488 per year

    Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we've grown to manage over 150 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people's lives.This...

  • Global Customer Service Representative

    10 hours ago

    Israel Netafim Full time ₪40,000 - ₪80,000 per year

    Netafim's Customer Service Department is hiring a Global Customer Service Representative.The role involves providing top customer service, managing logistical processes, handling orders from the quotation stage to actual shipment.What will your day look like at Netafim?Direct management of activities with the company's global customersAddressing all customer...

  • Customer Service Representative

    11 hours ago

    Montreal, Quebeq, Israel Freightos Full time ₪40,000 per year

    About UsAlmost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there's a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit...

  • Customer Service Representative

    11 hours ago

    Andrei Sakharov Street Haifa, Haifa District, Israel ZIM Full time ₪25,000 - ₪40,000 per year

    Find your Z Factor.Join ZIM, where you can make an impact, take on meaningful challenges, and grow both personally and professionally in an innovative global company.Ready to make an impact as our next Customer Service Representative? In this role you will be:Providing information to the customers, regarding import/export issues.Handling customer inquiries...

  • Customer Service Team Lead

    10 hours ago

    Montreal, Quebeq, Israel Freightos Full time ₪50,000 - ₪100,000 per year

    About UsAlmost every single thing that you eat, wear, or use (yes, even that Pikachu-shaped baseball cap you secretly love to wear) is imported. But before it makes it past the border, there's a final, looming hurdle: customs. A complex maze of regulations, enough documentation to bankrupt Dunder Mifflin, harmonized codes, and debates about Santa suit...

  • Customer Support Agent with Spanish

    10 hours ago

    Sofia, Sofia City Province, , Israel Plus500 Full time ₪30,000 - ₪50,000 per year

    Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family,...

  • Customer Support Specialist

    10 hours ago

    Buenos Aires, Buenos Aires Province, Israel vcita Full time ₪30,000 - ₪60,000 per year

    Location: Argentina (This is a remote contractor role working with our US office)Business-Level Fluency in English is required.In a NutshellFor a global team of customer-obsessed product support professionals, we are looking for a Product Support Specialist who is an enthusiastic and tech-obsessed problem solver to join our efforts to amaze our SMB customers...

  • Adv Customer Service Support Snr Manager

    11 hours ago

    Israel Oracle Full time ₪120,000 - ₪180,000 per year

    DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting...

  • Customer Support Agent with Chinese and English

    10 hours ago

    Sofia, Sofia City Province, , Israel Plus500 Full time ₪30,000 - ₪50,000 per year

    About Us:Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global...