Technical Support Engineer- Part Time

3 days ago

Petah Tikva, Central District, Israel Quicklizard Full time ₪40,000 - ₪60,000 per year

A young and dynamic hi-tech company is seeking a dedicated and knowledgeable Technical Support Engineer to join the team.

In this role, you will become proficient in our product's inner workings and act as a technical expert across a wide range of topics.

You will serve as a primary point of contact for clients, ensuring their technical issues are resolved promptly and collaborating with cross-functional teams to deliver exceptional solutions and best practices. Your responsibilities will include providing product education, troubleshooting, and handling customer inquiries through Zendesk and email.

Responsibilities:

·     Offer technical support and product assistance to customers worldwide via our ticketing system, calls, and emails.

·     Collaborate closely with customer success managers to prioritize issues, maintain effective communication, and oversee end-to-end resolution.

·     Independently resolve problems and follow appropriate escalation procedures when necessary.

·     Reproduce and debug customer-reported problems, collaborating with engineering teams to achieve timely resolutions.

·     Conduct research to identify root causes, troubleshoot, and investigate issues thoroughly.

·     Provide technical assistance to business partners and address customer service needs.

·     Identifying customers' needs and assisting with problem-solving.

Requirements

Requirements:

·     Minimum of 2 years of experience in QA or technical support (advantageous).

·     Fluent in English, both spoken and written are must.

·     Knowledge with languages, such as, bash, python and Json.

·     Flexibility in working hours on morning/evening shifts is a must, including Fridays and holidays.

·     Strong problem-solving skills, with a passion for identifying and addressing root causes.

·     Ability to effectively communicate complex concepts in a clear and professional manner.

·     Effective teamwork and independent work capabilities, coupled with analytical problem-solving skills.

·     Proficient in technical troubleshooting.

·     Experience working with APIs.

·     Self-management skills with a proactive approach.

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