VD Tech Support

3 days ago

Petah Tikva, Central District, Israel Samsung Electronics Full time ₪40,000 - ₪60,000 per year

Position Summary

Role and Responsibilities

  • Provide excellent & differentiated tech support to customers
  • Leading technical support on various home appliances products
  • Resolving customer problems; identifying trends & weak points and contacting relevant teams
  • Review & analyse products quality issues and provide technical advice
  • Meet and exceed department's targets & KPIs
  • Strategic approach to improve customer service experience
  • Analyzing service and customer service data
  • Working closely and in synchronization with various internal and external interfaces.

Skills and Qualifications

Experience in technical support service roles.

  • Technical knowledge and orientation
  • High analytical skills- experience in analysing complex data
  • Creativity and problem-solving skills
  • Ability to understand and manage complex processes.
  • Ability to work cooperatively in a team and as an individual.
  • Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc.)
  • English- High level.

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