IT Service Support Tech 2

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:IT Service Support Tech 2Department:Health System Shared Services | Desk Top Support

Scope of Position

Responsible for identifying, remediating and communicating issues and needs pertaining to the Service Delivery environment at the medical center. The Service Delivery Team within BTS is committed to assisting The Ohio State University Wexner Medical Center (OSUWMC) and its patients.

Position Summary

Assists in the support and maintenance of the desktop, telephony, video and other related peripheral equipment at OSUWMC. Technical duties typically include the installation, monitoring and service of hardware, software and peripherals at the whole unit or individual component level at OSUWMC. These duties may include CMDB database updates for end user devices. Provides technical expertise or guidance for, fault diagnosis, identification, isolation and resolution for most issues and deployments in these areas. Acts as a team member for complex projects, assignments and issues associated with the Service Delivery area.

Desired Qualifications

High School diploma and 2 years of desktop support experience.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more

Location:Ackerman Rd, Position Type:RegularScheduled Hours:40Shift:First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability. 

As required by Ohio Revised Code section , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

---