
Director of Customer Support
2 weeks ago
What You'll Be Responsible For: Leading and developing a global support organization (Israel & India), managing both Level 1 and Level 2 teams, and ensuring continuous growth and professional excellence. Handling high-volume operations (10,000+ tickets/month), balancing PLG and enterprise support while driving ticket deflection and automation through AI. Owning and optimizing key support KPIs: Time to First Response, Resolution Rate, CSAT, Feedback Loop, and ticket coverage by AI. Driving operational processes across escalations, refunds, and legal workflows, as well as ensuring smooth alignment with Product Delivery, Sales, and Customer Success.
Building and maintaining knowledge systems (knowledge base, Intercom, integrations) and ensuring accurate, up-to-date content. Implementing and scaling AI-driven support solutions to automate workflows, improve resolution, and deliver personalized customer experiences. Combining strategic vision with hands-on leadership: coaching teams, getting into the queue when needed, and ensuring operational excellence at scale. 3–5 years of experience leading support teams in fast-growth PLG or B2B SaaS environments.
Experience implementing AI/automation solutions in support. Proven ability to manage high-volume global support operations while scaling efficiently. Strong technical acumen: familiarity with SaaS concepts (APIs, integrations, data privacy), ability to troubleshoot, and comfort working with support systems. Strong people leadership skills – especially with early-career teams, requiring guidance, mentorship, and motivation.
Passion for the Support domain as a career path, not just an operational step. Balance of data-driven management (KPIs, analytics, dashboards) with authentic customer-centricity.
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Yoqne‘am ‘Illit, Northern District, Israel אביבית דבוש גיוס והשמה Full time $90,000 - $120,000 per yearSenior Technical Support Engineer Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 4+ years of relevant work experience (Network/Security/SaaS Support) - Must. Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must. Proven experience in technical support role,...
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Sales Administrator
4 days ago
Yoqne‘am ‘Illit, Northern District, Israel ACS Motion Control Full time ₪40,000 - ₪60,000 per yearResponsible for maintaining daily contact with customers and to respond to requests.Manage the order process from customers -beginning with the receipt of the order, checking and entering the order, and tracking it until it is approvedResponsible for the delivery process - preparation of shipping documents, invoices, customer updates, liaison with couriers...
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Sales Administrator
4 days ago
Yoqne‘am ‘Illit, Northern District, Israel ACS Motion Control Full time ₪40,000 - ₪60,000 per year> Responsible for maintaining daily contact with customers and to respond to requests.> Manage the order process from customers -beginning with the receipt of the order, checking and entering the order, and tracking it until it is approved> Responsible for the delivery process - preparation of shipping documents, invoices,...
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Yoqne‘am ‘Illit, Northern District, Israel מטריקס צפון Full time ₪90,000 - ₪120,000 per yearGathering, prioritizing, and shaping user requirements. Designing new applications and features. Close collaboration with cross-functional engineering groups to feed customer needs into low level engineering design. Collaboration with the marketing and sales teams to shape product value proposition.Apply/lead statistical/quantitative analysis to improve...
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Yoqne‘am ‘Illit, Northern District, Israel אביבית דבוש גיוס והשמה Full time $90,000 - $120,000 per yearTechnical Project Manager 4+ years of technical external customer-facing experience with technical SaaS products, including at least 2 years working with clients globally. Ideally, this experience includes roles such as Technical Customer Success Manager / Technical Account Manager / Professional Services / Technical Support 1+ years of experience to fulfill...
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Senior Product Manager
2 weeks ago
Yoqne‘am ‘Illit, Northern District, Israel Goldjobs Full time $150,000 - $200,000 per yearWe are looking for a Senior Product product manager to join us and lead all inbound and outbound product activities, supporting and guiding the company's accelerated growth. Key Responsibilities • Responsible for all company's product marketing and product management activities. • Develop and execute the product vision, strategy and roadmap, in alignment...
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Technical Support Expert
1 day ago
Yoqneam Illit, North District, Israel Sigal Dori (Tepper) Full time ₪60,000 - ₪80,000 per yearWe're hiring aTechnical Support Expertto join a mission-driven company developing alife-saving product.This is your chance to combinedeep technical know-howwithreal impact.What you'll do: Maintain & troubleshoot client-facing infrastructure (servers, networks, systems) Support installations, onboarding & configurations (hardware + software) Work directly...
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Sales Director
2 weeks ago
Yoqneam Illit, North District, Israel MIND CTI Full time $120,000 - $200,000 per yearOverview:Seeking an experienced telecom billing/revenue management sales leader to drive business development across North America, Western Europe, and Eastern Europe.Key Responsibilities:Build and manage sales pipeline, drive deals to close.Develop sales/marketing strategies, materials, and event plans.Identify, negotiate, and manage partner/agent...
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Physical Design Engineer
4 days ago
Yoqneam Illit, North District, Israel Chain Reaction Ltd. Full time ₪120,000 - ₪180,000 per yearChain Reaction designs and builds hardware that fuels advanced privacy technologies by accelerating compute performance. Our world-class teams are transforming the future of data, creating the infrastructure that will power the next generation of secure cloud computing. The main bottleneck in scaling cutting-edge solutions in privacy tech, data-analysis and...
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Automotive Quality Engineer
2 weeks ago
Yoqneam Illit, North District, Israel Apollo Full time ₪104,000 - ₪130,878 per yearJoin Our Team at Apollo Power JoinApollo Power, a leading developer of lightweight, durable, and flexible solar technology, as aQuality Engineerin our Automotive Division.Be part of a cutting-edge, innovative environment shaping the future of solar energy.What you'll do:Lead APQP/PPAP and FMEA processes.Interface with customers & suppliers.Own quality...
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Project Lead
2 weeks ago
Yoqneam Illit, North District, Israel Radix Engineering Full time $90,000 - $120,000 per yearProject Leader – External Evaluation – YokneamA position suitable for Industrial Engineering graduates with at least two years of experienceA leading global medical device company developing multidisciplinary products is seeking a Project Leader to manage theExternal Evaluationstage in technological projects. The role involves close collaboration with...