Sr. Direct Marketing Manager

**This is a hybrid position from our NYC offices**

Welcome to Chargeflow

Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud.

Who We're Looking For - The Dream Maker

We're expanding our marketing team to help Chargeflow define and lead the chargeback automation category. We're looking for a Senior Marketing Manager to join us. Reporting directly to the VP of Marketing, you'll own a strategic mix of planning, execution, and analysis across campaigns and programs. Your primary outcomes will be building engagement with CX, Ops, and Finance leaders at eCommerce brands, strengthening relationships across our ecosystem, and ultimately driving conversions that accelerate Chargeflow's growth.

Your Arena - Know your impact

• Plan, design, and execute direct marketing campaigns that create awareness, build trust, and generate pipeline. (emphasis on building our targeting email campaigns to target segments).
• Own assigned market segments — identify target accounts and key personas, then craft tailored messaging and campaigns to break into those segments effectively.
• Utilize account-based marketing (ABM) techniques to create personalized campaigns at scale for high-value target accounts.
• Coordinate with internal teams (sales, content, design, product marketing, and CS) to develop assets that drive engagement and conversion.

Demand Creation

• Develop and implement strategies to create awareness and interest using direct marketing channels, specializing in targeted outbound including email marketing
• Partner with Sales to align campaigns with account-based outreach and ensure well-orchestrated plays to key accounts.
• Expand selectively and experiment with additional direct channels (e.g., direct mail, targeted webinars, etc.)

Strategy Development

• Own scalable playbooks for each segment (ICP, data sources, talk tracks, offers, success criteria) and iterate weekly.
• Support development of a comprehensive direct marketing strategy aligned with growth goals, sales targets, and product positioning.
• Create messaging and value propositions that resonate with CX, Ops, and Finance leaders, addressing pain points such as chargeback prevention, operational efficiency, and revenue protection.
• Design multi-channel campaigns with email at the core, layering in other direct channels as experiments to increase impact.

Data Analysis & Reporting

• Track, analyze, and report on campaign performance (deliverability, open rates, CTRs, conversions, ROI).
• Measure performance at the segment level, using insights to refine targeting, messaging, and campaign mix for each audience.
• Use insights to refine targeting, messaging, and overall channel mix.
• Provide dashboards and recurring reports to GTM leadership showcasing email's impact on pipeline and revenue.

Budget Management

• Develop and manage the budget for email and direct marketing programs, allocating resources to maximize ROI.
• Adjust investment based on performance data and emerging opportunities.

Compliance & Best Practices

• Maintain strong deliverability standards and adhere to privacy regulations (GDPR, CCPA, etc.).

What It Takes:

• 5+ years B2B enterprise SaaS direct marketing experience with a proven track record of successful campaigns - Must
• Previous experience marketing to legal executives is a plus
• Value execution over perfection - can blend creativity with an ability to get it done.
• Have an experimentation mindset with the grit to push through roadblocks.
• Excellent communication skills; able to represent marketing and the work we are doing inside the company with ease.
• Can represent programs internally and align Marketing/Sales around segment goals and SLAs.
• Comfortable working within marketing automation and CRM solutions. Hubspot experience is a plus.
• Hands‐on experience is a plus with CRM/MA (HubSpot), sales engagement (e.g., Outreach/Apollo), data tools (e.g., Clearbit/ZoomInfo), and deliverability (e.g., Postmark/Warmup/Google Postmaster)

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.

Propelled by nearly $20 million funding round led by OpenView Venture Partners and key fintech investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.