Customer Service Representative
2 weeks ago
We're Hiring: Customer Service & Retention Representative
| Petah Tikva
A leading
product company based in Petah Tikva
is looking for a proactive
Customer Service & Retention Representative
to join our team.
What you'll do:
• Provide professional service and support to customers via phone & email
• Proactively reach out to clients to ensure satisfaction and retention
• Identify customer needs and provide tailored solutions
• Conduct follow-ups with at-risk clients to prevent churn
• Share feedback and insights with internal teams for continuous improvement
• Take full responsibility for customer retention and satisfaction over time
What we're looking for:
• ~1 year of experience in customer service or retention roles
• Strong customer orientation, empathy, and listening skills
• Ability to manage objections and lead result-oriented conversations
• High-level Hebrew (written & verbal)
• Excellent communication skills and strong teamwork abilities
• Experience with Zendesk – an advantage
• Familiarity with digital marketing & SaaS environments – a plus
Job details:
Full-time position at our offices in Petah Tikva (1 hybrid day per week)
Regular shift: 09:00–18:00
Parent-friendly shift: 08:00–15:00
Alternative shift: 11:00–19:00
If you are passionate about customer success and enjoy creating long-term relationships with clients, we'd love to meet you
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