IT Helpdesk Specialist

As an IT Helpdesk Specialist in our IT team, you will be responsible for providing technical support and troubleshooting assistance to end-users. Your primary objective will be to ensure the smooth operation of computer systems, software applications, and hardware devices. By addressing technical issues promptly and delivering superior customer service, you will play a vital role in optimizing the productivity and efficiency of our employees.

What you'll do:

Provide Helpdesk support for all our offices.

Support and troubleshoot hardware and software issues.

Install and configure hardware, software, and networks.

Handle Onboarding / Off-boarding processes for employees.

Manage and maintain IT inventory.

Monitor all on-premises systems and troubleshoot issues.

Administration and regular maintenance of Entra ID.

Administration and regular maintenance of Microsoft Intune and Kandji MDM systems.

Administration of Azure/AWS and o365 infrastructure.

Maintain and support A/V conference systems for company meetings (Zoom, Teams)

Requirements:

You'll do it using:

Hands-on experience in Helpdesk teams in a domain environment.

MCSA\CCNA certification - optional

Experience in troubleshooting Windows and Mac's technical issues

Good troubleshooting skills.

Excellent written and verbal communication in English.

You'll excel by:

Excellent customer service skills with a focus on problem-solving and effective communication

Ability to work under pressure, prioritize tasks, and meet deadlines

Team player, along with the ability to work independently in a fast pace global environment

Strong attention to detail and accuracy in documenting support interactions

Position Intro:

Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.