Payments Operation Specialist

5 hours ago

Tel Aviv, Tel Aviv, Israel Agora Full time ₪120,000 - ₪180,000 per year

We're Agora, an early-stage Fintech startup based in TLV on a mission to revolutionize the way Real Estate firms and investors manage their capital. Our Investment Management software help companies raise and preserve more capital by automating their back-office operations, increasing their investors' satisfaction, and providing them with advanced tools for better marketing efforts.

As a
Payments Operations Specialist
you'll learn how money moves behind the scenes while owning day‑to‑day execution—supporting client onboarding, monitoring payment flows, and partnering with internal teams to keep operations smooth, accurate, and compliant. This is a hands‑on role with clear growth into strategic and client‑facing responsibilities

What You'll Do?

Payment Operations

  • Create and process payment orders; manage workflows end‑to‑end.
  • Monitor domestic and international transactions and flag anomalies.
  • Help process and verify payment approvals in line with policy and controls.

Onboarding & Compliance

  • Run a fast, compliance‑focused onboarding process for new clients.
  • Collect, verify, and organize KYC/AML and other required documentation.
  • Maintain accurate internal records and dashboards.

Partner & Client Support

  • Respond to payment‑related questions from clients and internal teams (Finance, Customer Success).
  • Collaborate cross‑functionally to resolve issues quickly and meet SLAs.

Controls, Reporting & Improvement

  • Keep dashboards and trackers up to date with clean, auditable data.
  • Investigate exceptions and coordinate resolution (e.g., with Customer Success and payment partners).
  • Contribute to process automation and cross‑functional projects.

What are we looking for:

  • Strong attention to detail and a process‑oriented mindset.
  • Clear written and verbal communication in English.
  • Comfort working in a fast‑paced, tech‑driven environment.
  • Curiosity, ownership, and willingness to learn.
  • Familiarity with spreadsheets, CRMs, or project‑tracking tools(advantage).
  • Exposure to payments, banking, compliance, or customer support(advantage).

Growth & Impact

  • Build foundational skills in international payments, banking operations, and compliance.
  • Take on increasing responsibility and client exposure as you ramp.

Equal opportunity:

Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

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