
Customer Support Team Lead
24 hours ago
Customer Support Team Lead | Tel Aviv, Israel
We are seeking a Customer Support Team Lead to manage a small team of representatives supporting users of our wedding guest management platform. In this role, you'll oversee daily operations, guide your team in handling client inquiries, and ensure a high standard of customer satisfaction.
What You'll Do
- Lead and mentor a team of Customer Support Representatives.
- Oversee incoming calls and ensure timely, effective resolutions.
- Monitor performance, provide coaching, and implement best practices.
- Act as an escalation point for complex customer issues.
What We're Looking For
- Previous experience in customer support, with leadership or team management experience.
- Strong communication and problem-solving skills in Hebrew.
- Ability to manage multiple priorities in a fast-paced environment.
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