Customer Support Specialist

8 hours ago

Ramat Gan, Tel Aviv, Israel WSC Sports Full time ₪30,000 - ₪60,000 per year

WSC Sports, the pioneer in AI-powered sports content technology, empowers their clients world-wide to connect with their fans through AI-tailored sports content experiences. WSC Sports' platform automates the creation, management and distribution of content, enabling sports rights holders to expand reach, grow fan bases, and unlock revenue opportunities across digital platforms.

Why WSC Sports:

You'll work in an awesome environment alongside some of the most innovative people in the industry, using cutting-edge technologies and tools (video editing, Gen AI, data, etc.). At WSC Sports, you have the opportunity to directly influence the products and tools used by our clients, including sports giants such as the NBA, Bundesliga, LaLiga, ESPN - and that's just the beginning of what WSC Sports has to offer Join us and be a part of the best team in tech as we Fuel the Fandom worldwide.

What you'll do:

  • Respond to customer support inquiries as quickly and accurately as possible
  • Become an expert user of all WSC Sports products
  • Reproduce and provide updates to customers regarding reported issues/defects
  • Manage communication with other departments
  • Make sure customers tickets are being handled properly and according to SLA

What you'll need:

  • Full-Time position, working in 24/7 shifts, including night weekends and holidays
  • Fluent English (both written and verbal)
  • Client-oriented
  • Team player
  • Quick learner, independent and detail-oriented
  • Perform multiple tasks and prioritize
  • Technology-oriented with analytical thinking and problem-solving skills
  • Great communication skills

Bonus Points

  • Experience in similar roles
  • Interest in sports

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