Customer Experience Back-office Associate

2 weeks ago

Tel Aviv, Tel Aviv, Israel GlassesUSA Full time $40,000 - $60,000 per year

Founded in 2007, —part of the Optimax Eyewear group—has rapidly grown into a leading direct-to-consumer online eyewear retailer in the U.S. With the largest selection of styles and brands, we make it easy for everyone to find their perfect pair. Our mission is to enrich lives by offering eyewear tailored to individual needs, style preferences, and budgets.

Through innovative technology and AI-driven solutions, is reshaping the eyewear industry and delivering a seamless, personalized shopping experience. We ensure quality, affordability, and efficiency by controlling the full supply chain from product design and manufacturing to optical lens production and digital experience.

We are seeking a Customer Experience Back-office Associate to support our customers with all their billing requirements.

The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.

Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.

You have

  • Experience in customer service/support/sales or a similar role via live chat/email is a plus.
  • Familiarity with our industry is a plus.
  • Experience using help desk software is a plus.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Multi-tasking abilities are a must.
  • Patience when handling tough cases.
  • Great with numbers and have an analytical mindset.
  • Passion for delivering an outstanding customer experience.
  • Willingness to actively contribute to and lead improvement initiatives.

Your Day-to-Day

  • Responding to customer queries in a timely and accurate way via email.
  • Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.
  • Complete tickets based on priority and SLA protocols.

Role located in Ramat HaChayal, Tel Aviv.

  • Back-Office Associate

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel GlassesUSA Full time ₪35,000 - ₪45,000 per year

    Founded in 2007, —part of the Optimax Eyewear group—has rapidly grown into a leading direct-to-consumer online eyewear retailer in the U.S. With the largest selection of styles and brands, we make it easy for everyone to find their perfect pair. Our mission is to enrich lives by offering eyewear tailored to individual needs, style preferences, and...

  • Back-Office Associate

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel GlassesUSA Full time ₪104,000 - ₪130,878 per year

    Founded in 2007, —part of the Optimax Eyewear group—has rapidly grown into a leading direct-to-consumeronline eyewear retailer in the U.S. With the largest selection of styles and brands, we make it easy for everyone to find their perfect pair. Our mission is to enrich lives by offering eyewear tailored to individual needs, style preferences, and...

  • Junior Customer Success Operations Associate

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Findings Full time ₪120,000 - ₪180,000 per year

    We are a fast-growing SaaS company in the supply chain & compliance space, and we're looking for a Customer Success Operations Associate (Junior) to join our team.This unique role combines Back Office responsibilities with Customer Success operations support. You will play a critical part in ensuring our managed vendor services run smoothly, supporting the...

  • Corporate Associate

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Meitar | Law Offices Full time ₪90,000 - ₪120,000 per year

    Associates in our corporate group advise clients in some of Israel's largest M&A, capital markets and investment and financing transactions. Our clients range from entrepreneurs, start-ups, and technology companies, to venture capital funds, strategic buyers, and major private equity funds. We assist clients in all stages of their transactions, including...

  • Operations Associate

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Kela Technologies Full time ₪42,000 - ₪84,000 per year

    Kela is a defense technology startup pioneering next-generation command & control and data infrastructure systems. We empower defense organizations with robust, scalable, and secure platforms that integrate diverse sensors and AI to deliver real-time battlefield intelligence. Backed by leading investors, Kela combines Israeli innovation with global mission...

  • Operations Associate

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Kela Technologies Full time ₪40,000 - ₪60,000 per year

    Kela is a defense technology startup pioneering next-generation command & control and data infrastructure systems. We empower defense organizations with robust, scalable, and secure platforms that integrate diverse sensors and AI to deliver real-time battlefield intelligence. Backed by leading investors, Kela combines Israeli innovation with global mission...

  • Global Associate HRBP

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪90,000 - ₪120,000 per year

    DescriptionWe are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we...

  • Global Associate HRBP

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪60,000 - ₪120,000 per year

    We are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we grow by...

  • Platform and Onboarding Associate

    1 day ago

    Tel Aviv, Tel Aviv, Israel Wolt Full time ₪30,000 - ₪60,000 per year

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...

  • Staff Full-Stack Engineer — Customer Experience

    1 week ago

    Tel Aviv, Tel Aviv, Israel Forter Full time ₪120,000 - ₪200,000 per year

    About the Role:Forter is looking for an experienced and driven Staff Full-Stack Engineer to join our Customer Experience (CX) engineering group — the team behind the interfaces and systems our customers interact with every day.This is a strategic, high-impact role reporting to the CX Engineering Group Manager. You'll work at the crossroads of engineering,...