IT Support Specialist

4 hours ago

Tel Aviv, Tel Aviv, Israel Cato Networks Full time ₪30,000 - ₪75,000 per year

Cato Networks is seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to Cato's employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.

Key Responsibilities:

  • Provide first-line technical support to Cato's employees across all global offices, ensuring fast, professional, and customer-oriented service.
  • Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
  • Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
  • Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, and AWS services, as part of the company's internal IT ecosystem.
  • Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
  • Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
  • Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
  • Participate in IT projects and initiatives with other teams, helping improve our internal systems and the overall employee experience.

Technical Requirements:

  • Minimum of 3 years of experience in IT support or a related technical role (experience in high-tech or startup companies - advantage).
  • Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments.
  • Strong troubleshooting skills for Windows and macOS laptops, as well as mobile devices.
  • Solid understanding of network infrastructure concepts, including firewalls, Wi-Fi, and VPN technologies.
  • Experience with endpoint management tools such as Intune or Kandji - advantage
  • Knowledge of IT automation or scripting (PowerShell/Python) - advantage
  • Knowledge of IT knowledge base and documentation processes - advantage

Personal Skills:

  • Strong service-oriented mindset with a high level of professionalism.
  • Excellent problem-solving abilities and strong analytical thinking.
  • Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Strong communication and interpersonal skills, with the ability to support employees at all levels.
  • Ability to work both independently and collaboratively within a fast-paced team environment.

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