Customer Support Specialist

4 hours ago


Tel Aviv, Tel Aviv, Israel Sentrycs Full time ₪40,000 - ₪80,000 per year

Sentrycs is developing and bringing to market a technology-leading counter-drone solution designed to protect urban environments. Our platform automatically detects, tracks, takes over, and safely lands unauthorized commercial drones in a designated zone. 

If you want to make an impact on shaping the defense counter-drones market, work on revolutionary technologies in one of the most innovative environments there is, surrounded by A-players who are the sharpest, most talented professionals in their field but who also love to party and have fun - Apply now

 We are seeking a talented Customer Support specialist to join our Customer Success team.

Customer Support Specialist

In this role, you will:

· You will communicate directly with partners and customers to solve problems, answer questions, and give advice and support.

· You will be the 1st / 2nd - tier support.

· You will install systems and train customers and partners on site and remotely.

· Record and report common product and service complaints

· Work closely with R&D teams in an Agile environment 

Requirements

The ideal candidate should have:

· years of experience as Customer Support Engineer or equivalent position.

· Experience working in Unix/Linux environment.

· Willing to travel up to 30%

· Highly proficient English - written and verbal.

· Experience in training customers.

 Nice to have:

· Experience with support of combined hardware-software complex systems

· Experience working with On-Prem environments.

· Experience in coding, scripting, and automation capabilities - advantage

· Familiar with CRM tools

· Knowledge of reading logs of complex multi-process environment



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