Customer Support Specialist

13 hours ago

Tel Aviv, Tel Aviv, Israel LAYA App Full time ₪20,000 - ₪25,000 per year

About LAYA

LAYA is a multi-currency digital wallet designed to simplify and revolutionize the way people manage money abroad. With secure transactions, seamless user experience, and powerful multi-currency features, LAYA is tailored for travelers and anyone navigating international payments.

We are looking for a Customer Support Specialist (Student Position) to join our growing team. This role is ideal for tech-savvy students who want to gain hands-on experience in fintech while helping customers and shaping the future of global payments.

Responsibilities

  • Serve as the first point of contact for customers via chat, email, WhatsApp, and phone.
  • Provide accurate, empathetic, and effective solutions to customer inquiries.
  • Use AI-powered tools to optimize support operations and improve customer experience.
  • Build and maintain scalable knowledge bases and self-service tools.
  • Proactively engage with customers to understand their needs and ensure satisfaction.
  • Collaborate with product and development teams to report bugs and suggest improvements.
  • Document customer interactions and escalate complex issues when needed.

Requirements

  • Student status – must be currently enrolled in an academic program.
  • Native-level English (spoken and written) – a must.
  • Strong communication skills in Hebrew (spoken and written).
  • Strong interest and affinity for technology (fintech, apps, digital tools).
  • Ability to multitask, problem-solve, and work independently with a high sense of responsibility.
  • Advantage: Students in Economics, Business Administration, or Technology-related fields.
  • Advantage: Previous experience in a financial company or fintech environment.
  • Advantage: Familiarity with platforms such as Intercom, Jira, or Monday.

Working Hours

  • Remote, shift-based role.
  • Flexible scheduling throughout the week, including weekends.
  • Availability for 4-5 shifts per week (weekday and weekend shifts).
  • Typical shifts:
  • Weekdays (Sun–Thu): 08:00–16:00 or 16:00–00:00
  • Weekends (Fri & Sat): 08:00–16:00 or 16:00–00:00

Why Join Us?

  • Gain real-world experience in fintech while studying.
  • Be part of a dynamic, innovative, and supportive team.
  • Enjoy opportunities for professional growth and career development.
  • Make a direct impact on how people experience global payments.

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