Senior Product Manager – Marketplace

At Gett, we empower confident movement for everyone – whether you're a private customer, a business client, a driver, or a partner. We are committed to providing the best possible service where it matters most, and we're looking for passionate individuals to make our team stronger than ever

As a Senior Product Manager, you will join Gett's Marketplace product team, leading the on-demand revolution in transportation and new verticals across all our markets. Our Product team is dedicated to providing the leading marketplace offering for ride-hailing, including taxi services, delivery, and large transportation, ensuring the most reliable experience for our rides.

The Marketplace team is specifically responsible for:

• Building and maintaining the platform for drivers and couriers to work with Gett, encompassing both backend systems and driver-facing applications.
• Developing dynamic, ML-driven marketplace solutions for matchmaking, pricing, earnings and broader optimisation.
• Managing driver and courier personas.
• Integrating external supply partners (other taxi companies).

And much more

We are seeking a Senior Product Manager for Gett's Marketplace team to focus on delivering data-driven solutions that will grow and optimise our marketplace, while simultaneously enhancing driver experience and earnings. You will be instrumental in driving the vision and execution of our roadmap, collaborating with numerous stakeholders across multiple territories.

Key Responsibilities:

• Generate comprehensive insights through data, market and user research to guide product vision and roadmap creation, with a specific focus on marketplace dynamics in ride-hailing or delivery sectors.
• Lead products and features throughout their entire lifecycle, from initial concept and detailed product requirements to execution and successful delivery, emphasizing solutions that enhance marketplace efficiency and user experience.
• Collaborate closely with Engineering, Data Analytics, Customer Experience, and Marketing teams to build best-in-class products and ensure their successful market rollout within competitive ride-hailing and delivery markets.
• Analyze feature performance through qualitative and quantitative analysis, iterating as needed until objectives are met, with a keen eye on marketplace KPIs.
• Actively contribute to the overall Gett product roadmap, bringing a deep understanding of marketplace operations and competitive landscapes.

Requirements:

• 5+ years of experience as a Product Manager, with at least 2 years specifically on ride tech, delivery and/or food-tech products, or in similar high-volume, dynamic marketplace environments.
• Proven track record of managing and delivering business cases and requirements for products within a marketplace context: the demand and supply problem, dynamic pricing, matchmaking, efficiency optimisations and automations.
• Ability to design compelling user journeys with a strong understanding of user experience principles, specifically within ride-hailing or delivery platforms.
• Demonstrated ability to prioritise effectively and maintain a sharp focus on main goals while ensuring flawless execution with meticulous attention to detail, particularly in fast-paced marketplace settings.
• Strong data-driven problem-solving mindset, including a solid understanding of how to define relevant metrics, set success KPIs, monitor performance post-rollout, and troubleshoot faulty funnels in a marketplace environment.
• Experience in the definition and execution of gradual rollouts, A/B tests, and user segmentation, with an extraction of insights and statistical conclusions.  
• Excitement for finding solutions to real user (client and supplier) problems and a collaborative spirit when working with diverse stakeholders such as developers, designers, sales, marketing, and operations teams, with an emphasis on marketplace growth and optimization.
• Exceptional verbal and written communication skills, with experience leading presentations to executives and large groups, conveying complex marketplace strategies clearly.
• Good to have: experience in day to day processes optimisation via AI tools. 
• B.Sc. in Computer Science, Industrial Engineering, Data Science, or equivalent experience as a Software Engineer, Data Scientist, Product Analyst, or startup founder, ideally with exposure to marketplace models.
• Advantage: Experience with building ML-powered, complex logic solutions for marketplace optimization.

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