Technical Support and Field Technician

1 day ago

Bnei Brak, Tel Aviv, Israel Unilink Ltd. Full time ₪40,000 - ₪80,000 per year

Technical Support and Field Technician

We are looking for a skilled and
service-oriented Technical Support and Field Technician
to join our Support & Operations department. This role combines hands-on technical work, end-user support, and responsibility for maintaining and deploying endpoint infrastructure across multiple branches.

Reporting to:
Support and Operations Manager

Key Responsibilities


• Build and prepare end-user computing stations prior to deployment (desktops, laptops, thin clients, tablets, etc.)


• Handle equipment logistics, including pickup, return, recycling, and documentation


• Maintain and troubleshoot a wide range of hardware components


• Deploy and manage workstation configurations (
images
), BIOS updates, driver updates, and periodic configuration refresh


• Support Windows 10/11 environments, including system upgrades across branches


• Map user needs and adjust configurations according to different user groups


• Maintain accurate records and technical documentation


• Support printers, print servers, and related infrastructure

Required Professional Experience


• Proven experience in troubleshooting and resolving technical issues
- Must


• Strong knowledge of
Windows 10/11 workstations - Must


• Hands-on experience with printers and print servers
- Must


• Ability to write and maintain scripts
- Must


• Familiarity with communication systems, firewalls, Citrix, and driver management
- Must


• Good understanding of
BigFix
or similar endpoint management platforms
- Must


• Experience with SysAid or similar IT service management tools
- Must


• Familiarity with medical information systems


• Experience with queue management systems


• Basic support knowledge of medical systems

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