Training and Development Manager

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our apps (iOS and Android) have the industry's highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer's own language.

We've raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt's app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe's second fastest growing company. We're still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Wolt is more than just a food and retail delivery operation – in fact we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.

We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way

As Training and Development Manager (Maternity Leave), you will be responsible for the ongoing and professional management of all training and onboarding processes across all Wolt Support sites — including Tel Aviv, Haifa, Jerusalem, remote teams, and outsourced locations (and any additional sites that may be added in the future).

You'll play a key role in shaping the development of our Support organization, ensuring that every team member receives the right tools, knowledge, and mindset to deliver world-class service while meeting company-wide KPIs and growth objectives.

• Lead and mentor Training Managers across multiple sites.
• Oversee onboarding, learning, and development initiatives to meet Support KPIs.
• Continuously improve training programs and adapt them to evolving business needs.
• Collaborate with Recruitment and Site Managers to align goals, insights, and outcomes.
• Manage multiple training projects while maintaining high quality and consistency.

• Minimum one year in a senior managerial position.
• Strong background in training, learning, and people development.
• Proven experience in customer support or contact center operations.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work in a fast-paced, changing environment.
• Flexibility to travel between sites.
• Positive, proactive, and people-oriented personality.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.