IT Helpdesk and Systems Specialist

1 week ago

Tel Aviv, Tel Aviv, Israel Incredibuild Full time $90,000 - $120,000 per year

Overview

We are seeking a dynamic and detail-oriented
IT Support and Systems Specialist
to join our IT team. This hybrid role is split evenly between providing high-quality technical support and managing key systems that enable smooth IT operations. You will play a vital role in ensuring our internal technology infrastructure is reliable, efficient, and secure.

Key Responsibilitie

s IT Suppor

tServe as the first point of contact for end-user technical support across hardware, software, and network-related issues

.Troubleshoot and resolve incidents related to

  • :Windows and MacOS - Hardware and softwar
  • eOffice 365 and Google Workspace platform
  • sPeripheral devices (meeting rooms, end-user equipment, etc.
  • )Provide remote and in-person technical assistance to employees
  • .Manage help desk ticketing system, ensuring timely resolution and communication

. Systems Administration

  • Maintain and administer Office 365 and Google Workspace environments, including user management, licensing, and integrations
  • .Manage device fleet through Jamf & Intune
  • .Ensure endpoint security compliance and OS patch management
  • .Monitor system health, performance, and capacity planning
  • .Participate in system upgrades, maintenance, and documentation
  • .Create automations and improve processes

.Requirement

s Must-Hav

e5+ years of experience in a combined IT support and system administration role

.Hands-on experience with

  • :Microsoft Office 365 (Entra, Exchange, OneDrive, SharePoint)
  • .Google Workspace (Docs, Drive, Admin Console)
  • .IT hardware troubleshooting (desktops, laptops, peripherals
  • )Proficiency in Jamf or similar MDM/EMM solutions
  • .Strong analytical and problem-solving skills
  • .Experience with scripting (e.g., PowerShell, Python, Bash) for task automation and reporting
  • .Excellent communication and interpersonal abilities

. Nice-to-Hav

  • eExposure to ITIL best practices and ticketing systems (e.g., Jira)
  • .Knowledge of networking fundamentals
  • .Experience with vendors & purchases

.

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