Priority Support

2 weeks ago


Raanana Center District, Israel Accel Solutions Full time ₪40,000 - ₪60,000 per year

בתפקיד:

  • מתן מענה מקצועי ושירותי לפניות משתמשים במערכות מידע ובמערכות ERP
  • אבחון ופתרון תקלות אפליקטיביות מורכבות ברמה יומיומית.
  • ניתוח קריאות חוזרות, זיהוי כשלים מערכתיים והצפת תובנות לשיפור חווית המשתמש.
  • ליווי משתמשים בתהליכי עבודה חדשים, כולל הדרכות אישיות וקבוצתיות.
  • כתיבה והנגשת נהלים, מדריכים והדרכות
  • עבודה מול צוותי פיתוח, תשתיות וספקים חיצוניים לצורך הסלמה ופתרון בעיות.
  • השתתפות בפרויקטים ארגוניים, לרבות יישום מודולים חדשים, פיילוטים, והטמעת תהליכים עסקיים.
  • תרומה ישירה לשיפור שביעות רצון המשתמשים ולמדדי SLA של מחלקת מערכות מידע.

דרישות:

  • ניסיון של שנתיים לפחות ב-Priority - חובה
  • היכרות עם תהליכים פיננסיים (הנה"ח, רכש, תקציב, פקודות יומן, התאמות)
    יכולת ניתוח קריאות והבנת תהליכים עסקיים מורכבים.
  • יכולת כתיבה והצגת נהלים/מדריכים למשתמשים.
  • אנגלית ברמה טובה (קריאה וכתיבה) – חובה.

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