Support Engineer

5 days ago

Herzliya, Tel Aviv, Israel Ecoplant Full time ₪60,000 - ₪120,000 per year

Ecoplant is a fast-growing, award-winning AI-based SaaS company on a mission to create a greener, smarter industrial world. We help industrial plants reduce energy waste, CO₂ emissions, and unplanned downtime by bringing automation, visibility, and intelligence to compressed air systems. Our innovative platform modernizes outdated infrastructure, enabling leading manufacturers to cut costs, optimize performance, and operate more efficiently than ever.

We are looking for a highly passionate, skilled, and experienced Support Engineer to join our growing team.

What you'll do:

  • Create and update the system diagram -
  • Create P&ID based on the AS-Build and any necessary assets needed for this PI&ID.
  • Do any needed changes and/or additional information received during the installation process.
  • Reproduce issues - Help reproduce and check customer issues to allow us to find the root cause of the problem.
  • Staging of equipment - Help stage and check equipment to confirm we can use it on a customer site.
  • Adherence to Service Level Agreements (SLAs): Ensuring that support activities are carried out within the defined SLAs, meeting or exceeding client expectations for response times, resolution times, and service availability.
  • Monitoring and Maintenance: Monitoring the performance and health of the system to identify and address potential issues proactively. This includes troubleshooting issues and ensuring continuous operation of the system.
  • Documentation and Training: Creating documentation, tutorials, and training materials to mentor and train peers throughout the organization including Tier 1 and Tier 2

What you'll need:

  • Be the voice of the customer back to the company
  • Strong communication skills and technical problem-solving skills.
  • The ability to manage multiple urgent issues in parallel.
  • The ability to work with teammates in a collaborative manner to achieve a mission.
  • Ability to support North America, EMEIA
  • Fluent in English, both verbal and written communication
  • An understanding of network communications and protocols (TCP, SSH...), switches, routers, and mobile equipment (an advantage)
  • Experience with Linux environment (an advantage)
  • At least 3 years' experience in Tier 3 support
  • Bachelor's degree in engineering or equivalent

Why us:

  • Convenient location - just a few minutes' walk from the train station
  • Ecoplant is in a rapid growth phase, with plans to double our R&D team this year
  • Hybrid work environment with a healthy work-life balance
  • Friendly and inclusive workplace culture that fosters collaboration and innovation

Join us in transforming the way we power production for a brighter future

Leap of Faith Encouraged:

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

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