Senior Ops Tech Specialist

1 week ago

Petah Tikva, Central District, Israel Payoneer Full time ₪80,000 - ₪120,000 per year

Senior Ops Tech Specialist

Israel
Hybrid
Full-time

We are seeking a highly skilled and experienced Senior Ops Tech Specialist to join our team. The ideal candidate will be an expert in working with NICE CXone Omni-channel solutions. This role involves gathering business requirements, designing relevant solutions, and implementing them effectively.

What you'll do:

  • Collaborate with stakeholders to understand and gather business requirements.
  • Design and develop solutions using NICE CXone Omni-channel platform.
  • Implement and configure CXone solutions to meet business needs.
  • Interact with the NICE assigned Technical Account Manager (TAM) to ensure alignment and support.
  • Provide expert guidance and support throughout the project lifecycle.
  • Ensure seamless integration of CXone solutions with existing systems.
  • Working with internal CRM ticketing systems.
  • Conduct training sessions and provide documentation.
  • Pass knowledge and best practices to the rest of the Ops Tech team.

Who you are:

  • Experience with Microsoft Power Platforms.
  • Hands-on experience with RESTful APIs, including authentication methods, data mapping, and performance optimization.
  • Strong understanding of contact center operations and technologies.
  • Ability to translate business requirements into technical solutions.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple tasks effectively.

Advantage:

  • Experience with Salesforce.
  • Familiarity with additional languages.
  • Proven experience with NICE technologies such as: Studio scripting and CX1 admin.

#LI-AG2

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