Team Lead, IT Tech Support

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?
We're looking for an experienced and motivated
Team Lead
to join our IT organization, managing
Tech Support across Israel and EMEA
, while also leading our
Global Mobile Operations
. This role blends people leadership, hands-on technical ownership, and operational excellence. You'll work closely with regional IT teams, end users, vendors, and global stakeholders to ensure high-quality support and seamless mobile device lifecycle management across the organization.

How will you make an impact?

• Lead and mentor Tech Support teams across IL & EMEA, ensuring excellent service delivery and end-user satisfaction
• Own onboarding/offboarding IT processes, executive support, and office tech readiness
• Drive execution of local IT projects and provide on-site support for high-impact events and conferences
• Manage the company's global mobile device program — including budgets, vendors, procurement, and usage tracking
• Administer Intune-based mobile policies (Android/iOS), ensuring security and compliance
• Collaborate with finance, procurement, and global IT to optimize operations and reduce mobile costs
• Define and track key operational metrics (e.g., SLA, CSAT, FRT) to continuously improve service

Have you got what it takes?

• 3–5 years of experience in IT support roles, including at least 1–2 years in a leadership or team lead position
• Proven experience with Microsoft Intune and mobile device management (Android & iOS)
• Strong technical knowledge across hardware/software support, M365, Windows/macOS environments
• Demonstrated ability to lead distributed teams and collaborate across geographies
• Excellent communication and organizational skills with a hands-on, service-driven mindset
• Fluent in both Hebrew and English – a must

What's in it for you?
Join an ever-growing, market-disrupting global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy FLEX
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:
7476

Reporting into:
Manager, IT Technical Support & Services

Role Type:
Team Lead

About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.