Field Service Engineer

13 hours ago

Rosh HaAyin Center District, Israel ScanMaster Systems (IRT) Full time ₪60,000 - ₪120,000 per year

Field Service Engineer (FSE)

Responsible for providing on-site support, maintenance, and repair services for the multi-disciplinary, high-accuracy ultrasound scanners provided by ScanMaster worldwide.

Key Responsibilities and Duties

  • Installation and Commissioning:
    Traveling to customer sites to install, configure, calibrate, and test new or existing equipment and systems, ensuring they operate correctly and setup.
  • Troubleshooting and Repair:
    Diagnosing and resolving complex mechanical, electrical, or software issues with existing equipment, in response to service calls. This involves using specialized tools and interpreting technical schematics.
  • Preventive Maintenance:
    Performing scheduled maintenance, inspections, and upgrades to ensure long-term reliability and prevent future malfunctions.
  • Technical Support and Training:
    Providing customers with technical guidance, answering product-related questions, and training end-users (and/or agents) on the proper operation and basic maintenance of the equipment.
  • Mechanical Geometrical Measurements:
    Performing mechanical geometrical measurements on UT systems includes 3D laser & correction table implementation, or with Granit using a dial indicator.
  • UT Electronic Calibration:
    Performing Electronic (RF Amplitude and Signal) Measurements on the company UT equipment, the UPR/RPP, using Scoop Analyser, Signal Generator & Attenuator.
  • Documentation and Reporting:
    Maintaining detailed records of all service activities, including repairs performed (Service Calls), parts consumed, time spent, and system performance.
  • Customer Communication:
    Acting as a primary technical point of contact, communicating effectively with customers regarding service status, technical issues, recommendations, and billing.

Required Skills and Qualifications:

Technical Skills

  • Education:
    BSc in engineering (e.g., Mechanical, Electrical, Electronics, or related field), Practical engineer, or a relevant associate's degree/vocational certificate.
  • Technical Aptitude:
    Experienced in working with multi-disciplinary systems, including mechanical, electrical, and electronic systems, circuitry, and software/PLCs (Programmable Logic Controllers), MS Office, and CAD tools.
  • Diagnostics:
    Proven ability to read and interpret technical drawings and schematics to diagnose complex problems remotely and on-site.

Soft Skills

  • Communication:
    Fluently able to communicate in English both in writing and discussion. Additional languages are an advantage.
  • Customer Service:
    Excellent interpersonal skills for working directly with clients/agents and representing the company professionally. The role includes face-to-face interactions as well as email and phone communication.
  • Problem-Solving:
    Strong analytical and troubleshooting skills to resolve issues quickly and effectively under pressure.
  • Autonomy:
    Ability to work independently, organize travel schedules and service assignments, and manage time efficiently.
  • Adaptability:
    Willingness to travel frequently (locally or internationally, 1-2 weeks per month) and work in various environments, sometimes during flexible or non-standard hours.

Report to:
Service manager

Company Location:
Rosh HaAyin, ISRAEL

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