Help Desk Specialist

2 weeks ago

Israel RadCom Full time ₪60,000 - ₪80,000 per year
About The Position

We are looking for a motivated and customer-oriented Helpdesk Technician to provide technical support to our employees. As a key member of the IT team, you will be the first point of contact for technical issues and will help ensure smooth day-to-day operations by resolving hardware, software, and network problems promptly and efficiently.

Requirements
  • Proven experience as a IT Support Technician or other customer support role.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills and a service-oriented attitude.
  • Ability to work independently and as part of a team.
  • Familiarity with ticketing systems and remote support tools.
Responsibilities
  • Serve as the first point of contact for users seeking technical assistance (via ticketing system, email, or in-person).
  • Providing end-user support to all employees globally.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Provide support for Windows, macOS, Microsoft Office, email systems, and other standard software.
  • Set up and configure new user accounts, computers, and mobile devices.
  • Escalate complex issues to higher-level IT staff as needed.
  • Maintain documentation of support activities and technical procedures.
  • Assist in maintaining IT inventory and tracking assets.

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