Customer Onboarding System Specialist

3 days ago

Israel Nayax Full time $104,000 - $130,878 per year

Nayax is a global fintech company (NASDAQ; TASE: NYAX) and a leading provider of cashless payment, consumer engagement, and business management solutions for the unattended retail sector.

We are lookig for a Customer Onboarding system specialist to join our Compliance Operations group.

This position plays a critical role in ensuring a seamless and complaint Onboarding experience for our customers, in alignment with global compliance regulations.

The Customer Onboarding system specialist reports to Compliance Operations Director.

IN THIS POSITION YOU WILL:

  • Serve as the primary point of contact for the technical and operational aspects of the Compliance Operations system.
  • Implement system changes and updates based on user requirements.
  • Collaborate closely with the Salesforce (SF) team and Sales Operations to support new processes, reports, locations, and initiatives.
  • Partner with the Billing and Legal teams to ensure accurate reflection of all agreement-related components.
  • Monitor system performance and ensure timely troubleshooting of errors and failures while collaborating with all other IT focal points.
  • Set and monitor service level agreements (SLAs).
Requirements

WE ARE LOOKING FOR SOMEONE WITH:

  • 2 – 3 years of experience with information systems and IT system implementations.
  • Strong technical and analytical skills.
  • Experience in the fintech industry or other global high-tech companies- Advantage
  • Self-motivated and quick to learn new technologies and processes.
  • Fluent in Hebrew and English (additional languages are a plus).
  • High attention to details and accuracy.
  • Proficiency in Microsoft Excel.
  • Positive, proactive, and collaborative attitude.

What makes this role exciting?

  • Shape the very first steps of Nayax customers, making their onboarding smooth, simple, and fully compliant.
  • Work at the intersection of technology, compliance, and customer experience, collaborating with multiple teams across the organization.
  • Become the system expert, driving improvements, implementing new processes, and ensuring seamless operations behind the scenes.
  • Make a real impact by helping Nayax scale globally while delivering an outstanding onboarding experience for every customer.
Learn More about Nayax

Nayax is a global fintech company (NASDAQ; TASE: NYAX) providing an end-to-end platform for payments, consumer engagement, and business operations.

Founded in 2005, Nayax empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 50+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,100 employees across 11 global offices, Nayax operates in 62+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments — just a short walk from the train station and designed for collaboration and growth.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.

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