Senior Cloud Support ​​Engineer

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.

About This Role:

As a Senior Cloud Support Engineer in our Tel Aviv team, you'll be a key technical partner for our customers, helping them get the most out of Crusoe's GPU-powered infrastructure. You'll dive deep into complex technical challenges, collaborate closely with global engineering teams, and play an active part in building a world-class customer experience.

At Crusoe, we move fast, value initiative, and trust our people to think creatively and act with ownership. If you love solving problems, working with cutting-edge technologies, and being part of a close-knit, mission-driven team, this is the place for you.

What You'll Be Working On:

• Deliver hands-on, high-quality technical support through Zendesk, meeting SLAs and keeping CSAT at 95%+.
• Be part of a 24/7 support rotation ensuring rapid response to critical issues.
• Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Manage alert triage, support maintenance windows, and run node delivery testing.
• Work closely with global SRE, Networking, and Storage teams from triage through to RCA (root cause analysis).
• Create internal documentation, onboarding materials, and SOPs to strengthen the global support process.
• Suggest and implement process and tooling enhancements to make our systems more efficient and resilient.

What You'll Bring to the Team:

• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience (4+ years in a similar technical role).
• Strong CLI skills and comfort navigating Linux environments.
• Experience using Git for collaboration and version management.
• At least 5 years in technical support (cloud, storage, or networking). You know how to listen, troubleshoot, and communicate clearly both in English and Hebrew.
• Hands-on experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and observability tools (e.g., Grafana).
  
  Familiarity with AWS, Azure, or GCP.
• Clear, concise communicator with the ability to prioritize competing escalations.
• Understanding of high-performance computing technologies like Infiniband, Slurm, RDMA, RoCE, and SDN.

Bonus Points:

• Experience with storage technologies such as NVMe, SSDs, and distributed storage systems.
• Experience with block storage, object storage, and/or file storage. Familiarity with storage protocols like NFS, SMB, iSCSI, and NVMe-oF.
• Certifications: CKA, CKAD, CKS, KCNA, AWS (Machine Learning, Data Analytics, Solutions Architect, Developer), NVIDIA AI, or Linux Foundation certs.
• Experience with automation tools or scripting languages.
• Enjoy coaching teammates and sharing knowledge.
• Passion for making technology more efficient and sustainable.

Benefits:

Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being. Our benefits are tailored to local market standards and include core offerings such as pension contributions and additional perks to support work-life balance.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.