Clinical Operations

1 week ago

Tel Aviv, Tel Aviv, Israel Syqe Medical Full time ₪60,000 - ₪80,000 per year

Join our Clinical team to provide end-to-end operational support for ongoing clinical studies while leading front-line technical support. This role is ideal for someone with a clinical background (e.g., CRA) who enjoys combining operations, training, logistics, and hands-on support for study sites in Israel and internationally.

Responsibilities

Clinical operations support

  • Build and maintain study status summaries and dashboards.
  • Perform eTMF quality control (QC) of clinical documents and generate missing-document reports.
  • Deliver site trainings:
  • Local (Israel): schedule and conduct onsite/virtual sessions.
  • International: conduct Zoom trainings in English for investigators/research staff.
  • English proficiency check: Assess in English via an inhaler-training simulation.
  • Create and design the Investigator Newsletter (content provided by the Study Team).
  • Coordinate study meetings (sites, CRAs, Study Team) and maintain agendas/follow-ups.
  • Serve as an ongoing point of contact for sites/CRAs on sponsor operational matters.
  • Support clinical oversight: review CRO reports and provide performance assessments.
  • Maintain Study Shared Folders (structure, versioning, access).
  • Coordinate logistics: shipping/receiving study equipment and supplies to/from sites.

Technical support (C-ART, Inhaler, and IT liaison)

  • Run the Help Desk: track tickets, follow up with sites, document thoroughly, back up in Asana, and transfer calls to on-call team members as needed.
  • Handle technical issues received via email; correspond with sites in English.
  • Triage and route issues: self-resolution, escalation to partners/vendors, or forwarding to IT.
  • Maintain structured documentation via an Asana-based form and SOPs
  • Produce periodic technical issue reports and service metrics.
  • Phone support Sunday–Thursday, 09:00–18:00.
Requirements
  • At least 2+ years of experience with a clinical background are required (e.g., CRA, Clinical Operations, Site Management).
  • Strong knowledge of GCP and workflows with CROs and investigational sites.
  • Experience with eTMF and document QC (advantage).
  • Excellent English (spoken and written); confident in delivering Zoom trainings.
  • Proficiency with Asana (or similar), Excel/Google Sheets, and dashboarding tools.
  • Strong organizational skills, attention to detail, and visual communication (for newsletters, slides) – advantage.
  • Technical aptitude, service mindset, and the ability to prioritize across multiple stakeholders.

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