Customer Success Manager

3 days ago

New York Israel Classiq Full time

About Classiq

At Classiq Technologies, we're shaping the future of quantum computing. Our platform empowers developers, researchers, and enterprises to design, optimise, and execute complex quantum circuits at scale — turning quantum potential into real-world impact.

We're looking for a seasoned, proactive Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organisations succeed in their quantum journey.

About the Role

As a Customer Success Manager at Classiq, you will play a key role in ensuring our customers achieve measurable success with Classiq's quantum software platform. You'll be the customer's trusted advisor - guiding them from onboarding to expansion - and helping them extract maximum value from Classiq's solutions.

This is a highly cross-functional role where you'll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.

Education

-      Technical Bachelor's degree in Maths / Computer Science / Engineering / Physics or STEM equivalent from a recognised academic institution.

-      Masters (M.Sc / M.B.A) is a plus.

●     Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth.

●     Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes.

●     Collaborate with technical teams to solve customer challenges and share best practices.

●     Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals.

●     Serve as the customer's voice internally, providing feedback that influences our product roadmap.

● years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in software, cloud, Deep tech technology or other advanced technology.

●     Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders.

●     Strong technical approach and ability to learn complex software tools quickly.

●     A proactive, curious, and collaborative mindset — passionate about innovation and customer success.

●     Skilled at conflict resolution, expectation management, and consultative engagement.

●     Fluency in an additional major language (e.g., French, German, Spanish, Italian, Japanese, etc.) is a plus.

●     Knowledge or experience with quantum computing or adjacent fields is a plus.

●     Experience as a programmer is a plus

Willingness to travel up to 20% of the time. Willingness to travel up to 20% of the time.

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