Account Manager

5 days ago

Tel Aviv, Tel Aviv, Israel Paragon Full time ₪104,000 - ₪130,878 per year

Description
Paragon is on a mission to transform the world of cyber intelligence.

Based in Tel Aviv, our innovative team is made up of top-tier talent who are passionate about making an impact. At Paragon, you'll find the freedom to think boldly, collaborate with purpose, and grow alongside a team united by a shared mission striving for excellence, and always looking out for one another.

We are looking for a proficient and highly-skilled Account Manager to join our team.

Responsibilities

  • Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts
  • Representing the company at customer accounts and voicing customers' needs internally
  • Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
  • Own responsibly on invoice payments, renewals, contractual changes
  • Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
  • Identify up-sell opportunities and communicate them to the relevant business line owner
  • Facilitate and support up-sell processes
  • Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Maintain all information on customer activity

Requirements

  • 10+ years of previous proven experience as an Account manager, Client Executive - Must
  • Experience working closely with clients, working with a limited number of clients and accompanying them on a daily basis
  • Experience working with governmental organizations in the security/intelligence/cyber domain.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
  • Ability to work in a multicultural environment
  • Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
  • Strong interpersonal skills, people person
  • Excellent proficiency in English, both verbally and in writing
  • Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
  • Willingness to travel extensively - 25% travel
  • PMP or project management certification - Advantage

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