Project Manager and CS

1 week ago

Ramat Gan, Tel Aviv, Israel OROTECH Full time ₪60,000 - ₪120,000 per year

A Fintech company is looking for a talented Costumer Success Manager to join our team supporting Israeli and global firms while building strong customer success foundation.

As part of our team, you will have a key position, supporting our local and international customers by providing technical assistance, monitoring and account management.

The ideal candidate should have a strong interest in both technology and business and must be comfortable in a customer-facing position.

You will be the customer's go-to person for everything support-related and should be comfortable with discussing product capabilities and communicating the customer's voice internally.

Responsibilities:


• Management of technological projects from the moment of signing with the client until the implementation of the


• Identify growth opportunities for expansion in revenue.


• Setting up of new accounts.


• Act as customer advocate internally while effectively collaborating with internal teams including product management, R&D and sales

The position is located in Ramat-Gan, 10 minutes' walk from the "Savidor" train station

Requirements:


• Bachelor's degree in computer science, Industrial Engineering, or equivalent


• 3-5 years' experience as a Customer Success Manager /Project Manager/Implementation in a SaaS company.


• Exceptional ability to communicate and foster positive business relationships


• Technical skills required, as they relate to the use of the product or service


• Conversational level English


• High level of responsibility, organizational & performance abilities.


• A team player with excellent communication skills and ability to collaborate with other departments.


• Technical background in web environment including hands-on coding experience - Advantage.


• Experience with MySQL- Advantage

  • • Experience with Zendesk - an advantage.

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