Support Engineer Tier 3

1 week ago

Tel Aviv, Tel Aviv, Israel Moon Active Full time ₪104,000 - ₪130,878 per year

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.

We're looking for an experienced Technical Support Engineer with a creative mind and extraordinary problem solving skills to join our team. The team aims to provide immediate, high-quality solutions to any issues rising directly from our game.

Responsibilities:

  • Managing game escalations, including business and technical aspects
  • Performing in-depth troubleshooting including analytics events, reading and analyze game logs
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues
  • Leading game campaigns and technical maintenance events end 2 end
  • Managing game releases, including rollouts on Apple/Android platforms, tracking rollout KPIs, crash rates and ANRs
  • Providing solutions for complex issues that were escalated by other support levels
  • Collaborating with the Business, Operation, Support and R&D teams

Requirements:

  • 2+ experience in Tier 2, Technical Support, Production Engineer or similar role
  • Proven experience with SQL and data analysis
  • Experience with system log analysis (Kibana/Coralogix)
  • Experience with observability systems, monitoring and alerting (NewRelic, Datadog etc..)
  • Experience working with REST APIs and WebSocket (Postman / hoppscotch)
  • Ability to understand flows and provide creative troubleshooting solutions
  • Multi-tasker, self-learner, highly motivated and a team player
  • Strong capabilities building organized processes and structured formal documentation.
  • Excellent verbal communication skills in Hebrew, English and Russian

  • Technical support team lead- Tier 2/3

    1 week ago

    Tel Aviv, Tel Aviv, Israel AS HR Services Full time ₪90,000 - ₪120,000 per year

    For a well established Start up based in Tel Aviv we are looking for a Technical Support Team Lead for our Tier 2/3 support team.This role requires a dynamic individual with a strong technical background and excellent leadership skills to oversee a global support operations, mentor team members, and ensure high-quality technical assistance to our clients....

  • Technical support team lead- Tier 2/3

    1 week ago

    Tel Aviv, Tel Aviv, Israel A.S HR Services Full time ₪90,000 - ₪120,000 per year

    For a well established Start up based in Tel Aviv we are looking for a Technical Support Team Lead for our Tier 2/3 support team. This role requires a dynamic individual with a strong technical background and excellent leadership skills to oversee a global support operations, mentor team members, and ensure high-quality technical assistance to our clients....

  • Tier 1 Support Engineer

    1 week ago

    Tel Aviv, Tel Aviv, Israel Logz Full time $90,000 - $120,000 per year

    We are looking for a bright Tier-1 support engineer to provide enterprise-level technical support to our customers via chat, email, and other channels as required.Responsibilities:We obsess about our customers . Establish and maintain customer loyalty by providing support above and beyond their expectationsTake ownership of customer issues reported, see...

  • Technical Support Engineer- Tier 2

    1 week ago

    Tel Aviv, Tel Aviv, Israel Blockaid Full time $90,000 - $120,000 per year

    Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies—including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others—to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.We are backed by...

  • Technical Support Engineer- Tier 2

    1 week ago

    Tel Aviv, Tel Aviv, Israel Blockaid Full time $90,000 - $120,000 per year

    Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies—including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others—to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.We are backed by...

  • 1. IT Support – Tier 1

    1 week ago

    Tel Aviv, Tel Aviv, Israel Precise Financial Management Services Ltd. Full time ₪40,000 - ₪60,000 per year

    ResponsibilitiesServe as the first point of contact for IT support requests from employees.Troubleshoot and resolve basic hardware, software, and network issues.Provide support for Microsoft 365 applications, Windows operating systems, and cloud-based services.Manage and respond to tickets via the IT helpdesk system, email, and chat.Assist with user account...

  • Manager, Technical Support Engineer

    1 week ago

    Tel Aviv, Tel Aviv, Israel Gong Full time $70,000 - $120,000 per year

    Manager, Technical Support Engineer - Tier 3 Excited to lead a global team of experts and solve the toughest technical challenges?As a Manager, Technical Support Engineer at Gong, you'll head our Tier 3 support engineering team, the final escalation point for the most complex issues before they reach R&D. You'll empower your team to provide swift and...

  • Manager, Technical Support Engineer

    7 days ago

    Tel Aviv, Tel Aviv, Israel Gong Full time $104,000 - $130,878 per year

    Excited to lead a global team of experts and solve the toughest technical challenges?As a Manager, Technical Support Engineer at Gong, you'll head our Tier 3 support engineering team, the final escalation point for the most complex issues before they reach R&D. You'll empower your team to provide swift and effective resolutions, partner closely with R&D,...

  • Technical Support Engineer

    1 week ago

    Tel Aviv, Tel Aviv, Israel Check Point Software Full time ₪104,000 - ₪130,878 per year

    We are looking for aTier 3 Support Engineerto join our globalHarmony SASEsupport team atCheck Point.If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires aproactive and customer-focusedapproach, ensuring continuous improvement and high-quality technical...

  • R&D Support Engineer

    1 week ago

    Tel Aviv, Tel Aviv, Israel Ucl Group Full time ₪104,000 - ₪130,878 per year

    לחברה גדולה במרכז הארץ דרוש/ה R&D Support Engineer התפקיד הכולל: תפעול ניטור ותחזוקה של מערכות ברמת תמיכה Tier 3-4, ניהול מוצר ותמיכה מורכבת למפתחים, עבודה מול ממשקים רבים בחברה ועוד. - 7 שנות ניסיון בתמיכה מורכבת...