1. IT Support – Tier 1

1 week ago

Tel Aviv, Tel Aviv, Israel Precise Financial Management Services Ltd. Full time ₪40,000 - ₪60,000 per year

Responsibilities

  • Serve as the first point of contact for IT support requests from employees.
  • Troubleshoot and resolve basic hardware, software, and network issues.
  • Provide support for Microsoft 365 applications, Windows operating systems, and cloud-based services.
  • Manage and respond to tickets via the IT helpdesk system, email, and chat.
  • Assist with user account management, password resets, and access permissions.
  • Set up new computers and peripherals, including software installation and configuration.
  • Escalate complex technical issues to Tier 2 support when necessary.
  • Document common issues and solutions to improve efficiency.
  • Proactively identify recurring issues and suggest improvements.
  • Collaborate with the IT team on small projects, upgrades, and rollouts.
  • Maintain a high level of service and professionalism when supporting employees.

Requirements

  • Currently enrolled in or recently graduated from a relevant academic program (Computer Science, Information Technology, or related field).
  • Basic knowledge of IT troubleshooting, operating systems, and networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Familiarity with Microsoft 365 and common enterprise applications.
  • Strong communication skills in English (written and spoken).
  • Customer-oriented mindset with the ability to handle technical issues efficiently.
  • Ability to work independently, think analytically, and solve problems under pressure.
  • Attention to detail and strong organizational skills.

Preferred Qualifications

  • Previous experience in IT support or help desk roles.
  • Understanding of Active Directory, Azure AD, and cloud-based identity management.
  • Knowledge of IT security best practices (MFA, endpoint protection, phishing awareness).
  • Basic scripting knowledge (PowerShell, Bash, or Python).
  • Exposure to Linux-based systems.
  • Experience with remote support tools and ticketing systems
  • Interest in growing towards Tier 2 responsibilities (advanced networking, automation, cloud administration).

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