Chief Customer Engagement Officer

2 days ago

Tel AvivYafo, Israel beBeeDirector Full time

We're seeking a seasoned Customer Success Director to spearhead our post-sales initiatives across the Rest of World region, based in Tel Aviv.

You'll drive strategy, manage a growing team, and partner closely with Sales, Product, and Engineering to maximize customer impact and retention.

Key responsibilities include:

  • Customer Success Strategy- Define and lead regional customer success initiatives aligned with global business objectives. Develop scalable programs for onboarding, adoption, retention, and expansion.
  • Team Leadership- Build, mentor, and scale a high-performing CS team while meeting company goals.
  • Customer Ownership- Oversee the full customer lifecycle from onboarding to renewal and expansion with a strong focus on value delivery and proactive engagement.
  • Revenue Impact- Own net revenue retention and expansion goals. Identify growth opportunities and partner with sales to drive them forward.
  • Customer Health & Operations- Establish and track customer health metrics, meet regional success KPIs, and build scalable processes to ensure consistent customer experience.

The ideal candidate has:

  • 6+ years in customer success, account management, or related roles at B2B SaaS companies.
  • 3+ years of experience leading and growing CS teams.
  • Cloud experience is required; Kubernetes/container experience is a strong advantage.
  • Proven ability to drive product adoption in technical environments.
  • Experience managing complex customer relationships with technical and business stakeholders.
  • Experience leading end-to-end renewals, including procurement, legal alignment, and ARR-driven expansion opportunities.
  • Comfortable in a fast-paced, high-growth environment.

This role requires a strategic thinker who can balance short-term needs with long-term goals. If you have a proven track record in customer success and are passionate about driving business growth, we'd love to hear from you.

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