Highly Skilled Customer Success and Presales Professional Wanted

10 hours ago

Tel AvivYafo, Israel beBeeCustomerSuccess Full time
Customer Success & Presales Professional

We are seeking a highly skilled Customer Success and Presales professional to join our team. This role will involve managing customer relationships, ensuring their ongoing success, and supporting new business opportunities with technical expertise.

The ideal candidate will have a strong understanding of customer needs and be able to effectively communicate technical information to both internal stakeholders and senior decision-makers.

Responsibilities
  • Customer Success:
    • Build and manage trusted relationships with key customers worldwide.
    • Serve as the primary point of contact for customers, ensuring satisfaction, retention, and effective solution adoption.
    • Deliver client training sessions, onboarding, and post-deployment support.
    • Act as the customer's advocate internally, working cross-functionally with product, delivery, R&D, and support teams.
    • Monitor customer success metrics and proactively identify opportunities for upselling or growth.
  • Presales:
    • Partner with the sales team to map customer needs to technological capabilities.
    • Lead technical product demos and Proof-of-Concepts (POCs) for prospective customers.
    • Prepare technical documentation, solution presentations, and responses to RFPs/RFIs.
    • Customize product demonstrations to address the operational or strategic needs of various stakeholders (e.g., CISOs, law enforcement officers, intelligence professionals).

This is an excellent opportunity for a motivated individual to work in a fast-paced, mission-critical environment and drive business growth through exceptional customer service and technical expertise.

Requirements:

  • 2–5 years of experience in customer success, presales, field support, or training roles.
  • Background in cyber intelligence, law enforcement, or defense-related organizations is essential.
  • Technically proficient with an ability to grasp and explain complex systems clearly.
  • Exceptional interpersonal and communication skills, both verbal and written.
  • Demonstrated success working with government clients (B2G), particularly in security or intelligence sectors.

Preferred Qualifications:

  • Experience creating technical proposals, tenders, RFPs, or RFIs.
  • Bachelor's degree in computer science, engineering, intelligence, or a related field.
  • Fluency in additional languages and/or dual nationality/passport.

Attributes:

  • Self-starter with a proactive, customer-centric mindset.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Confident in presenting to both technical teams and senior decision-makers.

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