
Customer Experience Manager
4 days ago
As a key member of our growth-stage organization, you will be responsible for guiding our customers through their journey from onboarding to value realization and renewal. You will act as the primary point of contact, ensuring customer satisfaction and retention.
- Develop strong relationships with customers through regular communication and support.
- Lead the customer lifecycle process, owning each stage from onboarding to renewal.
- Drive adoption and usage of our platform by working closely with customers to identify their needs and provide tailored solutions.
- Provide ongoing support and guidance to ensure a positive customer experience.
- Act as the voice of the customer within our organization, sharing feedback with relevant teams.
In this role, you will have the opportunity to make a meaningful impact in a growing company while developing your skills and expertise.
Requirements:- 2-4 years of experience in customer-facing roles such as customer success, account management, partnership management, or customer support.
- Strong communication and relationship-building skills with proven ability to maintain and nurture customer relationships.
- Ability to thrive in a fast-paced environment, effectively managing multiple priorities.
- Proactive and agile approach with a can-do attitude and problem-solving mindset.
- Alignment with our values of excellence, customer focus, and innovation.
- Fluent in English (spoken and written); additional languages are a plus.
- Experience in the fintech industry is an advantage.
- Monday-to-Friday workdays.
This is an excellent opportunity for someone with 2–4 years of experience in customer-facing roles who is ready to take the next step in their career.
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