Customer Complaint and Sales/Marketing Administrator

We are a dynamic medical device start-up focused on innovative technology for patient monitoring. Our company, HR4ALL, is looking for a versatile Customer Complaint & Sales/Marketing Administrator to manage customer complaints and support sales and marketing efforts to boost business performance and customer satisfaction.

**Key Responsibilities:**

• Oversee sales orders, coordinating with finance and logistics for order processing and delivery.

• Assist in creating and managing marketing campaigns.

• Update CRM with current information.

• Help develop and distribute marketing materials such as brochures and social media content.

• Work with various departments to ensure unified efforts in sales and marketing.

**Customer Complaint Management:**

• Handle service calls, assist users, and manage tickets in the service management system.

• Work with Operations, R&D, QA, and RA to resolve complaints.

• Ensure the complaint process adheres to policies and regulations.

• Maintain professional communication with customers during issue resolution.

• Keep accurate complaint records and provide reports to management.

• Analyze complaint data for trends and improvements to product performance.

**Requirements:**

• Bachelor's degree in a relevant field (e.g., Life Sciences, Engineering, Business).

• Experience in marketing, customer support, or QA within the medical devices industry.

• Excellent problem-solving and communication skills.

• Proficiency with complaint management systems and CRM/marketing tools.

• Understanding of medical device regulatory standards (e.g., FDA, ISO). - advantage

• 2+ years of experience in sales or marketing.

• Skilled in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).

• Experience with ERP systems (e.g., NetSuite, Priority) is beneficial.

• Strong organizational skills and attention to detail.

• Fluent in English and Hebrew, both written and verbal.