Customer Complaint and Sales/Marketing Administrator

At Outreach Recruitment Agency, we are seeking a highly skilled Customer Complaint and Sales/Marketing Administrator to join our team. This dynamic role will involve managing customer complaints and supporting sales and marketing efforts to drive business performance and customer satisfaction.

• Oversee sales orders, coordinating with finance and logistics for order processing and delivery.
• Assist in creating and managing marketing campaigns to boost sales and customer engagement.
• Update CRM with current information to ensure seamless customer interactions.
• Help develop and distribute marketing materials such as brochures and social media content to promote our medical devices.
• Collaborate with various departments to ensure unified efforts in sales and marketing.

• Handle service calls, assist users, and manage tickets in the service management system to resolve customer complaints efficiently.
• Work with Operations, R&D, QA, and RA to resolve complaints and improve product performance.
• Ensure the complaint process adheres to policies and regulations to maintain customer trust.
• Maintain professional communication with customers during issue resolution to ensure satisfaction.
• Keep accurate complaint records and provide reports to management to identify areas for improvement.
• Analyze complaint data for trends and improvements to product performance.

• Bachelor's degree in a relevant field (e.g., Life Sciences, Engineering, Business).
• Experience in marketing, customer support, or QA within the medical devices industry.
• Excellent problem-solving and communication skills to effectively manage customer complaints.
• Proficiency with complaint management systems and CRM/marketing tools to streamline sales and marketing efforts.
• Understanding of medical device regulatory standards (e.g., FDA, ISO) is an advantage.
• 2+ years of experience in sales or marketing to drive business growth.
• Skilled in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot) to manage customer interactions.
• Experience with ERP systems (e.g., NetSuite, Priority) is beneficial.
• Strong organizational skills and attention to detail to maintain accurate records and reports.
• Fluent in English and Hebrew, both written and verbal, to communicate effectively with customers.

Apply today if you have a passion for improving patient care through innovative technology.